Experience

Prime Group Holdings

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Sales Executive

  • Mar 2022 - - Halen

• Sales Executive

  • Mar 2022 - - Halen



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Specialist

  • May 2021 - Mar 2022

  • Provide technical support to COX customers in the United States of America via inbound phone calls.• Apply company procedures in order to solve customer inquiries about the service.• Service to sales (new equipment, service upgrades, protection plans, service additions)• Creation of leads.• Document all interactions with customers.• Utilize company software (iNav, ICOMS, Solution Center, Microsoft trackers) to complete cases, and work orders.• Make follow up calls to customers in regards to services provided, and pending sales.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Agent

  • Ağu 2019 - Şub 2021

  • Assisted customers with technical issues on their Vivint security system, in Canada and the United States of America.• Managed and resolved customer complaints using applicable software (CareGenie, Salesforce)• Identified and escalated issues to supervisors (Utah, USA)• Provided product and service information to customers about Vivint. • Processed orders, forms, and reports.• Upsell products and services.• Document all call information according to standard operating procedures



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Assistant Manager

  • May 2015 - Haz 2019

  • Delivered face-to-face customer service as sales associate and floor support• Inspected, received and inventoried merchandise delivered by vendor’s trucks• Planned, supervised & coordinated stocking of items on store shelves, and coolers• Serviced customers over phone asking for specific items or placing orders• Identified, removed and returned expired merchandise from the store inventory• Trained the new staff in all aspects of store operations • Ordered merchandise from distributors & vendors to maintain store inventory



Barnes & Noble College

• United States
• Retail
• 700 & Above Employee

• Book Seller

  • Ağu 2018 - Nis 2019

  • Provided front-line customer service as cashier and floor support.• Assisted students with book enquiries. • Stocked books, and store items on shelves. • Processed online orders for customer pick up, or UPS shipment. • Provided front-line customer service as cashier and floor support.• Assisted students with book enquiries. • Stocked books, and store items on shelves. • Processed online orders for customer pick up, or UPS shipment.



Porsche of West Houston

• United States
• Retail
• 1 - 100 Employee

• Inventory Manager

  • Oca 2018 - Ağu 2018

  • Kept vehicle inventory organized outside on the parking lots, and inside the showrooms• Collected Bill of Lading (BOL) when vehicles (new or used) arrived to the dealership• Logged vehicles into dealership inventory • Checked vehicles mechanical status • Made sure vehicles are ready for delivery to customers• Wrote repair orders (R.O) for vehicles going into service • Kept vehicle inventory organized outside on the parking lots, and inside the showrooms• Collected Bill of Lading (BOL) when vehicles (new or used) arrived to the dealership• Logged vehicles into dealership inventory • Checked vehicles mechanical status • Made sure vehicles are ready for delivery to customers• Wrote repair orders (R.O) for vehicles going into service