Experience

Resource Management Concepts, Inc.

• United States
• Information Technology & Services
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2023 - Present

  Maryland, United States



Strategic Data Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Junior System Administrator

  • Nov 2021 - Jun 2023

  Bethesda, Maryland, United States

• Help Desk Representative

  • Jan 2021 - Nov 2021

  Bethesda, Maryland, United States  Updated security policies for new system images and installed BitLocker to encrypt hard drives and protect network information.  Set up office space, created imaging station, configured system, and established procedures.  Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles  Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and… Show more  Updated security policies for new system images and installed BitLocker to encrypt hard drives and protect network information.  Set up office space, created imaging station, configured system, and established procedures.  Handles Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles  Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained  Answer incoming customer calls and provide assistance by phone in a friendly and professional manner  Assist in moving desktop equipment to different locations  Assisted in imaging/reimaging over 1000 machines for customers



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Nov 2019 - Jan 2021

  United States