Experience

Benvengudo

• France
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jan 2022 - Present

• Assistant Front Office Manager

  • Jan 2021 - Jan 2022

  - Verification of bookings- Participation in the recruitment of seasonal teams

• Front Office Receptionist

  • Jun 2020 - Jan 2021

  - Check-in / Check-out - Concierge- Reservation officer for hôtel and restaurant - Invoice tracking



Le Château de Fère Hôtel & Spa *****

• France
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Feb 2020 - Mar 2020

  - Seasonal reopening - Improvement of existing processes - Training and supervision of the Reception team - Quality control of the services delivered - Seasonal reopening - Improvement of existing processes - Training and supervision of the Reception team - Quality control of the services delivered



Constance Prince Maurice

• Mauritius

• Assistant Quality Assurance Manager

  • Feb 2019 - Aug 2019

  - Answering and analysing guests’ feedback - Realising daily audits in all hotel’s departments - Elaborating and assessing new resort’s project - Undertaking weekly and monthly reports - Answering and analysing guests’ feedback - Realising daily audits in all hotel’s departments - Elaborating and assessing new resort’s project - Undertaking weekly and monthly reports



Corner Hostel

• Sliema - MALTA

• General Supervisor

  • May 2018 - Aug 2018

  - Check-in / Check-out / Reservations - Complaint management - Stock management - Answering guests' feedbacks on social media - Check-in / Check-out / Reservations - Complaint management - Stock management - Answering guests' feedbacks on social media



The May Fair Hotel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Multi-skilled receptionist

  • Sep 2017 - Jan 2018

  Learning global management through several departments such as Human Resources, Sales, Marketing, F&B, FOH and Housekeeping Learning global management through several departments such as Human Resources, Sales, Marketing, F&B, FOH and Housekeeping



Restaurant Gastronomique de l'hôtel / Brasserie de la Plage

• Locquirec

• Head Waiter

  • Jun 2017 - Jul 2017

  - Bar supervisor - Taking orders - Serving - Cashing out - Bar supervisor - Taking orders - Serving - Cashing out



Grand Hôtel des Bains

• France
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Mar 2017 - Jun 2017

  - Check-in / Check-out - Concierge - Reservation officer for hôtel, restaurants and spa - Invoice tracking - Check-in / Check-out - Concierge - Reservation officer for hôtel, restaurants and spa - Invoice tracking



Hotel du Cap-Eden-Roc

• France
• Hospitality
• 100 - 200 Employee

• Kid's Club Supervisor

  • Jul 2016 - Aug 2016

  - Create recreational activities- Observe activity in the recreational facility- Conduct inventory of supplies, materials, and equipment- Encourage, recruit, register, and schedule guests to participate in recreation activities

• Intern as coordinator in communication department

  • May 2016 - Jun 2016

  - Dealing with journalists- Guiding journalists during their photos shootings- Preparing internal/external meetings



L'ENTREPRISE IMMOBILIER

• France
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Intern as coordinator in communication

  • Jun 2015 - Jun 2015

  - Writing articles for the company's website - Answering phone calls with a proper manner - Helping guests with different kind of issue - Writing articles for the company's website - Answering phone calls with a proper manner - Helping guests with different kind of issue