Senior Customer Success Account Specialist

• Jul 2021 - Present

As Senior Customer Success Account Specialist, I'm now working with 2 major banking groups, headquartered in France. I help them make the most out of the software agreements they contracted with IBM. I also partner with these customers in evaluating and implementing innovative IBM software technologies, in particular IBM Cloud Paks on Red Hat OpenShift platform and Application Resource Management. As Senior Customer Success Account Specialist, I'm now working with 2 major banking groups, headquartered in France. I help them make the most out of the software agreements they contracted with IBM. I also partner with these customers in evaluating and implementing innovative IBM software technologies, in particular IBM Cloud Paks on Red Hat OpenShift platform and Application Resource Management.

Presales Consultant on IBM software analytics solutions to combat fraud and financial crime

• Jul 2013 - Jun 2021

Develop sales of IBM software analytics solutions to combat fraud and financial crime, to large European prospective accounts, through end-to-end presales consulting work.Conduct functional demos, tailored POCs (Proof-of-Concept), respond RFI, RFP.Primary focus on addressing needs of the Financial Services Sector with IBM Safer Payments leading edge solution (based on Iris Analytics acquired technology).- PSD2 implementation project fraud monitoring related capabilities- Instant Payment project fraud monitoring related capabilities- Online Banking fraud monitoring- Payment Card (present, not present) fraud monitoring Show less

Business Development Executive

• Jan 2011 - Jun 2013

Large Deal Business DevelopmentValue-based selling approach widely based on CxO to CxO relationship developmentAccompanying customers in their strategic digital transformation by leveraging IBM value

Territory Sales Representative

• Jan 2007 - Dec 2010

Territory Sales Representative, selling IBM solution portfolio to mostly competitive accounts. Special focus on Financial Services accounts.

Web Application Development Department Manager

• Aug 2003 - Dec 2006

Management of development teams in charge of designing and developing Internet and Intranet worldwide applications. Most applications related to Security and Sarbanes-Oxley compliance programs.

International Marketing Manager

• May 1999 - Jul 2003

International Deployment of SAP solutions on IBM portfolioSubject Matter Expert on SAP CRM

Sales Specialist in charge of East France PSG Business

• Jan 1995 - Apr 1999

Responsible for Intel-based IBM sales in East France, both in face to face and leveraging Business Partners

System Engineer and Marketing Communication

• Jun 1991 - Dec 1994

IBM Chemical and Petroleum Business UnitFee-based consultant for customer engagements specializing in mobile salesMarketing events in particular on IBM HR solutions after our acquisition of CGI

IBM Europe - Personnel Counselor

• Dec 1989 - May 1991

Reorganized the job mobility system within IBM Europe.Successfully managed the redeployment of 150 IBM employees from a discontinued division, in close sync with IBM Europe General Manager.

Stagiaire

• 1989 - 1989