Experience

PIRATE.COM

• United Kingdom
• Music
• 1 - 100 Employee

• Site Manager

  • Dec 2021 - Present

  Currently managing 3 studio buildings and 37 individual studios in Bristol, Cheltenham and Cardiff. The studios vary from rehearsal rooms, DJ studios and recording studios. My job includes the maintenance of all equipment on site, as well as managing and conducting regular CCTV audits, PPM/alarm system audits, and liasing with any third party contractors when required. I am also responsible for engaging and helping customers on site when required, and being the face of the business for the 3 sites I manage. Show less

• Customer Experience Specialist

  • Jan 2020 - Dec 2021

  My main responsibility during this role, was to ensure that the customers journey was to the best standard it could be, and deliver the most professional and standout service possible. Working closely with the Product and UX department, I was responsible for reaching out to customers directly and hearing about their experiences and looking into initiative creative, new ideas that would be rolled out across the estate. Data analysis played a large role in the understanding of the customer journey, as well as market and competitor research which was part of my daily activity during this role. Show less

• Operations Administrator Service + Security

  • May 2018 - Jan 2020

  Diagnosing a wide range of equipment faults, and sharing equipment knowledge with the customer.Managing a high level of customer contact through email, live chat, Whatsapp and phone. Making sure to deliver the highest standard of professionalism throughout any situation.Regularly monitoring CCTV for over all studios worldwide, and maintaining a level of security to ensure all house rules are in place at all times.Offering enough knowledge to ultimately push customers to their highest level of self-sufficiency, and therefore reducing workload and adding value to our support experience.Reporting back to the department managers, and arranging regular meetings to review weekly statistics and data that's been collected and looking at ways to improve customer experience. Communicating with other departments and responding to internal requests to ensure the company is always being pushed to its full potential. Show less



The Hobgoblin

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Kitchen Manager

  • Dec 2016 - Oct 2018

  Managing and overseeing a small team in a busy service kitchen. Ensuring all hygiene standards are met fully in and out of service. Being responsible for daily reports and feedback to the landlord on team performance and areas of improvement. Maintaining a relaxed and professional environment throughout the team during busy service, and ensuring all standards are met at all times. Monitoring stock and ensuring enough time is given for new orders to be placed. Managing and overseeing a small team in a busy service kitchen. Ensuring all hygiene standards are met fully in and out of service. Being responsible for daily reports and feedback to the landlord on team performance and areas of improvement. Maintaining a relaxed and professional environment throughout the team during busy service, and ensuring all standards are met at all times. Monitoring stock and ensuring enough time is given for new orders to be placed.