Nicolas Marquais

Consultant at The RepTrak Company
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madrid Metropolitan Area, ES

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Experience

    • United States
    • Information Services
    • 100 - 200 Employee
    • Consultant
      • Aug 2018 - Present

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Business Analyst
      • Nov 2016 - Jul 2018

      Madrid I'm in contact with providers for creating diferent kinds of campaigns (SMS, emailing, online, call center...) and ensure the quality of given information according to the campaign targets, pressure rules and exclusion specificities. Establishing customer profiles for a better understanding of a concrete customer segment (Premium, prone to leave the company, etc.) Analysing results of campaigns to improve subsequent drives and get greater benefits.

    • Germany
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Product Manager - Telecommunications
      • Feb 2012 - Nov 2016

      Madrid y alrededores, España As Product Manager in the Telecommunications Department, my work consists of helping my clients to understand how they perform and also their competitive environment in the Telecom markets, giving them an in-depth analysis, insights, and driving their business goals. For my main clients (Samsung, Apple, Sony, Panasonic, Philips, Vodafone, Devolo...) my key responsibilities are: - Product lead: tablets, wearables, mobile accessories, landline telephones and connectivity products. -… Show more As Product Manager in the Telecommunications Department, my work consists of helping my clients to understand how they perform and also their competitive environment in the Telecom markets, giving them an in-depth analysis, insights, and driving their business goals. For my main clients (Samsung, Apple, Sony, Panasonic, Philips, Vodafone, Devolo...) my key responsibilities are: - Product lead: tablets, wearables, mobile accessories, landline telephones and connectivity products. - Presentation to clients providing market information, strategic insights and recommendations to support decision-making - Modelling special reports for our clients and internal projects to improve our support service. - Commercial activities for acquiring new clients and improving existing contracts. - Regularly scheduled work on data production, quality checks and controls. Show less

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Call Center Data Analyst
      • May 2011 - Feb 2012

      Madrid y alrededores, España Call Center Analyst in the Vodafone Customer Service Unit. Reporting the cross-selling activity made through the Call Centers and the Unit’s KPI (call frequency, call reason, client typology…). Working on a project that consisted in combining multiple data bases information from different departments, for a better understanding of the causes that lead the customer to contact our support service and to anticipate and react proactively before it happens.

    • Spain
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Consultant – Sales Department
      • Jun 2010 - May 2011

      Madrid y alrededores, España Reporting the commercial activity for the Sales team (sales trend, stock rotation, best-selling products…), supporting the Key Account Managers giving them strategic information for the business development. Creation and automation of a dashboard for tracking the commissions due to the shops in accordance with the remuneration model established (in function of the product/service sold, type of contract, price range…).

    • Business Intelligence Consultant
      • Dec 2009 - Jun 2010

      Creating predictive and descriptive models to anticipate and reduce Churn. Ensuring customer loyalty by reporting lists of clients with high risk of contract cancellation / portability in short-term.

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Customer Satisfaction Analyst
      • Sep 2009 - Dec 2009

      Supporting the Customer Satisfaction Department in elaborating the surveys, measuring the customer experience and identifying the client pain points to define processes improvement initiatives and increase customers' satisfaction.

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Pricing Analyst
      • Dec 2007 - Jun 2009

      Madrid y alrededores, España Designing Pricing scenarios to analyse the profitability and competitiveness of the new tariffs launched by Vodafone and the threat of the competitors new tariffs and services. Reporting and monitoring the KPI’s of the Private Business Unit (ARPU, nº of calls, average call duration…).

Education

  • SKEMA Business School
    Master in Management, Marketing
    2004 - 2006

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