Experience

Laguna Cliffs Marriott Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jun 2021 - Present

  Manager on duty for the property during my shift. We as Front Desk Managers, with the structure that the Laguna Cliffs Marriott operates we perform any delegation of operational assignments the Director of Rooms, Director of Sales, Director of Front Office, Director of Housekeeping, Managing Director, Finance Department delegate to us. A few examples include: - Managing PBX Operation, Bell, Valet, Guest Service, Recreation, Front Desk Agent Checkin-Checkout process, Concierge and the oversight of all departments excluding food and beverage. As a team we strive to insure functionality, profitability, and creating highly personalized services that create truly memorable experiences. - Cleanliness & Organization of all departments above -Rooms control functions - Group Reservation Coordination - Profitability - Scheduling - P&L accountability - Accounting Auditor Functions & Night Audit Functions -Safety and Security - Market Segments Room Rate Variance and Forecasting - Accounting Functions - Insure employee satisfaction ultimately creating guest satisfaction I really look forward to growing in this role as I will continue to learn vital industry skills to reach my goals while helping other reach theirs. I want to be a team member who is able to use my strengths in different ways and work on my opportunity’s for improvement to create overall success of our department. I look forward to creating an environment all associates enjoy and feel valued while creating the highest level of services in the market and to keep growing guest and employee satisfaction as one cohesive unit. Show less



Laguna Cliffs Marriott Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Mar 2019 - Aug 2020

  Supervised and executed all front desk and bell services along with training new associates in both departments. I also was delegated tasks from our FOM’s such as blocking rooms, billing and rooms control functions along with being the first line of guest recovery, to running reports to ensure a smooth front office operation. I also Operated and Managed the Saftey Committee on training the front office on our “AIM SAFE” program at Laguna Cliffs Marriott Resort & Spa. I really enjoyed this role and was grateful to have consistent success in our department I look forward to reaching my goals while helping others reach theirs.Guest Satisfaction and Intent to recommend consistently over brand average. Show less

• Front Desk

  • Jan 2019 - Mar 2020

  Responsible for executing front office operations for arrivals, departures, and group business at Laguna Cliffs Resort and Spa. I love the transition to the front office from food and beverage as this will boost my managerial skills and my overall knowledge of the Hotel Industry to reach my overall goals while helping other reach theirs. I have proceeded to take on more responsibility in the front office such as: group reservations, rooms controller duties,training new hired employees at the front desk, and also am the leader of the safety committee for my department. Show less



Forest Highlands Golf Club

• United States
• Hospitality
• 1 - 100 Employee

• Server/ Intern

  • Apr 2017 - Dec 2018

  Top country club in all of Arizona. Participated in Forest Highlands management internship for food and beverage, along with providing service in the Meadow clubhouse. Throughout my internship I was able to learn quickly and take on more responsibility, which led to promotion during the season to a leadership role.

• Clubhouse Operations Manager

  • Apr 2017 - Jan 2018

  Responsible for the seamless operation of the meadow club house, one of the top 25 country clubs in all of Arizona. This role gave me an opportunity to learn how to properly manage people and delegate tasks accordingly, along with inventory management to maximize profitability, schedules, duty lists, writing SOP’s for the clubhouse catering staff. While always creating memorable experiences for members through the high level of service provided by myself and the team I was so honored to work with Show less



Montage International

• Hospitality
• 700 & Above Employee

• Restaurant Operations

  • Feb 2012 - Jul 2018

  Held various positions at Montage Laguna Beach. (Food Runner, Servers Assistant, Server, Bar Operations) Was responsible for providing a highly personalized service at Mosaic Bar and Grille at the Montage in Laguna Beach. My experience in the resort started from servers assistant, to server, to bar back, and lastly supervisory duties. All following Forbes travel guide 5 ⭐️ 5 💎 training standards and ensuring our team was on board as well. Held various positions at Montage Laguna Beach. (Food Runner, Servers Assistant, Server, Bar Operations) Was responsible for providing a highly personalized service at Mosaic Bar and Grille at the Montage in Laguna Beach. My experience in the resort started from servers assistant, to server, to bar back, and lastly supervisory duties. All following Forbes travel guide 5 ⭐️ 5 💎 training standards and ensuring our team was on board as well.