Experience

AJL Atelier

• Switzerland
• Business Consulting and Services
• 1 - 100 Employee

• Vacation rental consultant & Senior account Manager

  • Jul 2019 - Present

  Passionate about the Vacation Rentals industry I have built a strong background in vacation rentals online distribution, with a clear understanding of channel management technology I help property management companies and vacation rental managers to design and implement the most relevant distribution strategy for their inventory to maximize its potential and return.I have a clear overview of the technology evolving around the short term rental industry and how its adoption can help create operative synergies for Property managers and vacation rental managers enabling them to cope with the ever-growing Guest expectations, professionalization and standardization of our industry.I help vacation rental tech startups to align their value proposition with the key industry trends and to stand out in their vertical by differentiating themselves from their competitors.Senior account manager at AJL Atelier I support our partners in the execution of their strategy for the business, from implementing a new tech stack to reviewing their distribution strategy and identifying potential acquisition targets. I am also speaking at industry events and gatherings to share AJL Atelier’s vision and meet with great professionals from our industry.



Rentals United

• Spain
• Software Development
• 1 - 100 Employee

• Sales manager - France

  • Oct 2018 - Jun 2019

  Core responsibilities: - Helping property managers and owners to implement Rental's United channel manager.- Account managing the integration of 3rd party software providers and sales channels. - Create and deliver sales presentations to key decision makers in targeted accounts. - Execute successful client contract negotiations. - Meeting sales quota on a weekly, monthly, quarterly, and annual basis. - Create, maintain and improve CRM data in a start-up environment - Manage strategic relationships, cultivate new alliances, and monitor competitive activity in the French speaking countries

• Key Account Manager

  • Sep 2017 - Oct 2018

  - Onboard clients on Rentals United platform when handed over from sales- Provide an extended training of the platform to make vacation rental managers autonomous in their daily use of the channel manager- consult with short term rental managers and guide them through the proper mix of sales channels in order to maximize distribution- Pro actively reach out property managers to achieve account optimization- Achieve revenue growth by developping accounts and avoiding client churn- Work daily in three different languages (English , French and Spanish).



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Customer Service Agent

  • Jan 2017 - Apr 2017

  - receiving users inquiries by phone and email- identify , assist and/or transfer to the proper department-- Reach service level and represent the brand core's values through a high quality of services- Assist according to internal processes



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• HP PPS Transactory - Account manager proximity

  • Nov 2015 - Aug 2016

  - Manage a portfolio of business partners- Prices negociation with both partners and whole salers- Implementation of new sales solutions according to the partners needs and requirements- execute and achieve sales quota and KPI's- Track, report and manage of the sales pipeline- Focus on diving profitability through pro-active management- Timely response and resolution of incoming partner calls regarding new potential deals- Prepare commercial and technical services proposal- Communicate client feedback to appropriate parties for follow upon potential business.

• HP PPS - SBSO/MM - Inside Sales Representative

  • Aug 2015 - Nov 2015

  My position's responsibilities, I :- Pro-actively create and expand HP by generating incremental business. Manage and develop accounts.- Execute and achieve sales quota and KPI goals.- Talk with Decision Makers to profile customer, generate sales opportunities and follow up those opportunities for closure. - Communicate client feedback to appropriate services for follow up on potential business. - Pipeline management of accounts in SFDC. Keep these accounts up to date on a daily basis.



Toshiba

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer service agent

  • Mar 2015 - Aug 2015

  - provide B2B solutions for support related issues- check the provided data according to limited waranty- pro actively manage tasks entering into our channel- organisation and execution of a refurbishing campaign- provide live tchat answer to customers according to limited waranty



H&M

• Sweden
• Retail
• 700 & Above Employee

• customer service agent

  • Jan 2015 - Mar 2015

  - provide assistance regarding order / delivery issues- call upon mail solicitation



lycee paul-arène

• Education assistant - Cooking school

  • Sep 2013 - Aug 2014

  - Monitoring pupils throughout the school facility- Monitoring dorms during after school time- Organizing activities during spare times- Providing homework help- Maintaining administrative tasks up to date- Monitoring of tests and official exams.



Cité Scolaire Internationale de Lyon

• Education assistant

  • Oct 2012 - Jun 2013



ACTA Assistance

• Call center agent - Assistance Volskwagen & Audi

  • Sep 2011 - Aug 2012



Nm-Outfit

• Auto-entrepreuneur

  • Mar 2010 - May 2011



Croquetteland

• France
• Retail
• 1 - 100 Employee

• Assistant commercial

  • Sep 2009 - Feb 2010



DECATHLON FRANCE

• France
• Retail
• 700 & Above Employee

• Vendeur specialisé

  • Jan 2008 - Aug 2009