Nicolas Farhat
Tier 1 Technical Support Lead at Phacil, Inc- Claim this Profile
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Bio
Credentials
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CompTIA Security+
CompTIANov, 2019- Oct, 2024
Experience
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Tier 1 Technical Support Lead
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Feb 2019 - Present
Billets Held: Tier 1 Lead, Queue Manager, Helpdesk Support• Queue tickets to field technicians and various departments• Remote troubleshoot Tier 1 issues (Software, OS, and Certificate issues)• Global Access List (GAL) updating• Field Technician support• Create and manage users in Active Directory• Generate support tickets to ensure the customer’s issues are taken care of in a timely manner.• Coordinate incoming email and issue them to other support analysts for… Billets Held: Tier 1 Lead, Queue Manager, Helpdesk Support• Queue tickets to field technicians and various departments• Remote troubleshoot Tier 1 issues (Software, OS, and Certificate issues)• Global Access List (GAL) updating• Field Technician support• Create and manage users in Active Directory• Generate support tickets to ensure the customer’s issues are taken care of in a timely manner.• Coordinate incoming email and issue them to other support analysts for ticket generation and resolution.• Lead a team of ten plus employees to ensure SLAs are met, and productivity is kept high.• Generate daily reports.• Preform weekly meetings with staff to go over current issues and training.• on-boarding and training of new staff member Show more Show less
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Government Purchase Card holder
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Jul 2014 - Feb 2019
Billets Held: Acquisitions, OR Logistics Technician, Medical Logistician • Acquisition of medical supply and equipment for the hospital valuing over $20,000 a month• Monthly audits of purchases to ensure SOPs are upheld and no fraudulent charges are found• Writing and uploading data from excel to master database and share drive• Monitoring intake and consumption of supplies via DMLSS• Estimating exact costs to reduce spending• Finding unique instances of supply… Billets Held: Acquisitions, OR Logistics Technician, Medical Logistician • Acquisition of medical supply and equipment for the hospital valuing over $20,000 a month• Monthly audits of purchases to ensure SOPs are upheld and no fraudulent charges are found• Writing and uploading data from excel to master database and share drive• Monitoring intake and consumption of supplies via DMLSS• Estimating exact costs to reduce spending• Finding unique instances of supply requests and incorporating into typical supply demands• Working with other professionals to accomplish above goals Show more Show less
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Swing Manager
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Jun 2011 - Aug 2013
• Ordering and creating supply utilizing the stores proprietary command line program to ensure there was no shortages of product, developed new sub-system allowing for a smoother process in generating supply and food orders.• Managed weekend overnight shifts with a skeleton crew, averaging $3000-5000 per night• Manage payroll, employee schedules, ensuring there was adequate staffing and that employees were being paid
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Stockroom Manager
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Feb 2008 - Jun 2011
• Manage a team of fifteen employees to ensure the store was fully stocked at all times• Manage the stock team’s hours to ensure that the store had enough stockroom employees to keep the store stocked and that the amount of hours per week were kept in budget• Ensured customers were able to acquire the product they were looking for as well as selling them other items that they may be interested in
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Education
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American InterContinental University
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American InterContinental University
Community
