Experience

Skillsfactory

• India
• Human Resources
• 1 - 100 Employee

• Trainee

  • Feb 2023 - Apr 2023

  Brussels, Brussels Region, Belgium Designed a cross funnel digital campaign for Campus 19: Social /Display / SEA. Designed a social media campaign for Marie Gabrielle Joaillerie: Facebook / Instagram. Designed an SEA campaign for Media Monster. Performed an Ux analysis for ADS.



WantoTravel

• Belgium
• Travel Arrangements

• Travel Designer & Responsable Développement

  • Mar 2019 - Dec 2020

  Bruxelles-Capitale + Redefined the identity of the brand: Products: 3 per destination based on 3 personas. Promotion: 1 monthly E-Newsletter, 1 weekly Facebook post & SEA campaign (Nb of quali leads x2). Price: 3 personas = 3 prices (3k, 4k, 5k+). + Doubled the amount of travel experiences published on website based on 3 personas. + Designed 200+ travels. + Evaluated 200+ supplier's bids. + Forcast the P&L 2020. + Trained 1 newcomer. + Took-over the brand without impact on existing… Show more + Redefined the identity of the brand: Products: 3 per destination based on 3 personas. Promotion: 1 monthly E-Newsletter, 1 weekly Facebook post & SEA campaign (Nb of quali leads x2). Price: 3 personas = 3 prices (3k, 4k, 5k+). + Doubled the amount of travel experiences published on website based on 3 personas. + Designed 200+ travels. + Evaluated 200+ supplier's bids. + Forcast the P&L 2020. + Trained 1 newcomer. + Took-over the brand without impact on existing clients' departures (20 departures). Main skills developed: Experience design, project management, newcomer training, P&L forecasts and « online » traveller’s needs understanding. Show less



Continents Insolites

• Belgium
• Travel Arrangements
• 1 - 100 Employee

• Travel Designer

  • Mar 2019 - Feb 2020

  Brussels, Brussels Region, Belgium + Designed 10 high end travels in USA including 1 group travel broadcasted in "Voyages de la Libre". Main skills developed: High end customer management



The Hipster Butler

• Belgium
• Travel Arrangements

• Founder & Experience Designer

  • Nov 2017 - Mar 2019

  Brussels Area, Belgium + Set up the business model canva & financial plan. + Designed the company website. + Posted weekly on Facebook. + Transformed an idea into a concrete project. Main skills developed: entrepreneurship & working independently. Coached via the collective intelligence method.



Euroclear

• Belgium
• Financial Services
• 700 & Above Employee

• Transfer Agent Relationship Manager

  • Sep 2014 - Sep 2017

  Brussels, Brussels Capital Region, Belgium + Performed 10 yearly due diligences. + Successfully negotiated a service level agreement with an historically reluctant transfer agent. + Assessed 3 exotic new fund markets for acceptance. Main skill developed: Contract negotiation

• Account Manager

  • Sep 2010 - Aug 2014

  Brussels, Brussels Capital Region, Belgium + Increased clients’ satisfaction’s by 10 points within 16 months (75% to 85%). + Set up a crisis procedure for a National Bank. + Fulfilled 5 system updates to improve users’ experience (2 years Stream Manager Cash). + Visited my 10 clients every 4 months. + Escalated 200+ clients' issues not solved by clients service team. + Coordinated 2 bi annual clients' events with MICE team. + Trained 10 operational teams on 3 main tools. Main skills developed:… Show more + Increased clients’ satisfaction’s by 10 points within 16 months (75% to 85%). + Set up a crisis procedure for a National Bank. + Fulfilled 5 system updates to improve users’ experience (2 years Stream Manager Cash). + Visited my 10 clients every 4 months. + Escalated 200+ clients' issues not solved by clients service team. + Coordinated 2 bi annual clients' events with MICE team. + Trained 10 operational teams on 3 main tools. Main skills developed: Clients' needs understanding & management, project management & FUP

• Team Leader

  • Jan 2008 - Aug 2010

  Brussels, Brussels Capital Region, Belgium + Managed, empowered & yearly assessed 10 team members. + Implemented LEAN within my team introducing the daily white board. + Coordinated the team's tasks split between asian and european sites (2 HC equivalent). Main skills developed : People management & empathy

• Cash-flow Manager

  • Jul 2005 - Dec 2007

  Brussels, Brussels Capital Region, Belgium + Managed daily the cash-flow of EUR or USD accounts to ensure smooth client's settlement. + Calculated daily 10+ currencies eod positions to ensure overnight deals by the dealing room. + Trained 4 newcomers. + Re assessed 6 operating procedures. Main skills developed : Efficiency management under stress. Newcomers' training.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager in Charge of Events / Income Auditor

  • Sep 2002 - Jun 2005

  Brussels Area, Belgium Sales Manager Events & Manager on Duty (1 year 1/2). + Negotiated contracts & coordinated 150+ groups & events. + Managed the hotel "on duty" during 15+ week-ends. Main skills developed : groups & events coordination, contract management. Income Auditor (1 year 1/2) Main skill developed : hotel organisation understanding