Experience

Arinc Inc

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Senior System Engineer

  • Jan 2020 - Present

  Senior System Engineer brussels airport Senior System Engineer brussels airport



Johnson & Johnson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Second Line Support Engineer

  • Jun 2019 - Dec 2019



NRB

• Belgium
• IT Services and IT Consulting
• 700 & Above Employee

• 1st Line Helpdesk Centraal

  • Jul 2017 - Dec 2018

  • First line support voor central medewerkers (software en hardware troubleshooting) België, Frankrijk, Dubai, Duitsland, Bangkok • Incident opmaken, behandelen, opvolgen • Troubleshooting Windows 7, Windows 10 • Cherewell Ticket system • TeamViewer remote control • Portal ondersteuning • Mail en archief ondersteuning • Roaming profiles ondersteuning • Office 365 ontersteuning • Paswoord ondersteuning op mainframe en Active Directory • FTP Creatie en troubleshooting • Onsite repair en troubleshooting Show less



Bizztalent

• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Help Desk

  • Aug 2016 - Jun 2017

  1st Line Support Engineer for Econocom • Software support via phone in Dutch, French and English • Support on Iphones and Ipads • Follow-up of incidents and service requests via ticketing tool (Heat) • Handling and escalation of Hpof tickets • Using Citrix tokens to gain remote access on the clients’ network • Setup of MIM (Mail Integrated Management) accounts (profiles for Exchange mail server) • Mobile Iron support Colruyt group 1st Line Helpdesk Centraal • First line support voor central medewerkers (software en hardware troubleshooting) België, Frankrijk en India • Incident opmaken, behandelen, opvolgen • Troubleshooting Windows 7, Windows 8, Windows 10, Ipad • Sms remote • Mainframe ondersteuning • Portal ondersteuning • Mail en archief ondersteuning • Roaming profiles ondersteuning • Solution agent en master • Mainframe en windows printing via network troubleshooting • Paswoord ondersteuning op mainframe en Active Directory • Voice over IP troubleshooting • Sharepoint basic troubleshoot en ondersteuning • Vergaderen van op afstand Show less



Minex computers

• Belgium

• IT Technician

  • Feb 2014 - Dec 2014

  • Verkoper van telenet diensten en winkel producten • Reparaties van computers, configureren van oude en nieuwe computers • Telefonisch hulp verlenen met problemen van telenet diensten en winkel producten • Verkoper van telenet diensten en winkel producten • Reparaties van computers, configureren van oude en nieuwe computers • Telefonisch hulp verlenen met problemen van telenet diensten en winkel producten



INTEC BRUSSEL

• Belgium
• IT Services and IT Consulting
• 100 - 200 Employee

• Student

  • Jan 2013 - Sep 2013

  PC- en Netwerktechnicus • CISCO: o CCNA 1: Networking for Home and Small Businesses o CCNA 2: Working at a Small-to-Medium Business or ISP o CCNA 3: Introducing Routing and Switching in the Enterprise o CCNA 4: Designing and Supporting Computer Networks • Windows server 2008 R2 • Windows 7, 8: Troubleshooting en repareren van hardware en software • Registry • SQL server 2008 & Access 2010 • Exchange 2010 • Systeembeheer met script-commando’s: DOS, batch, Powershell • I.I.S. 7.0 Show less