Nicolas Abdo
Project Specialist at GPC ICT- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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French Elementary proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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Customer Service Excellence
Alfa TelecommunicationsFeb, 2018- Nov, 2024
Experience
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GPC ICT
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Saudi Arabia
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Information Technology & Services
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1 - 100 Employee
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Project Specialist
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Oct 2022 - Present
As a Project Specialist, I am responsible for managing multiple business projects simultaneously. I work closely with project managers to ensure that all tasks are completed efficiently and effectively. My role involves facilitating weekly conference calls to track team progress and enforce deadlines. I also monitor milestones and deliverables to stay ahead of schedule and proactively identify potential roadblocks and ensure that all invoices are in accordance with the contract agreements. In addition to project management, I am responsible for building and maintaining relationships with key contacts at potential clients, consulting companies, and partners. This allows me to identify new opportunities and expand our business network. As a member of the human resources team, I assist with new hires by providing support with documentation, onboarding, and collaboration to address and resolve any employee concerns. My goal is to ensure that all employees feel valued and supported throughout their employment journey. Overall, my role as a Project Specialist is critical to the success of our business. I am committed to delivering high-quality work and exceeding expectations in all aspects of my job. Show less
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Alfa Telecommunications
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Lebanon
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Telecommunications
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300 - 400 Employee
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Customer Service Representative
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Sep 2017 - Sep 2022
As a Call Center team player, my main responsibilities are: • Respond to subscribers calls, providing technical and analytical troubleshooting support • Carry out claims, suggestions and issues including outgoing follow up calls • Provide callers with product and service information • Identify, document, and alert the supervisor of trends in customer calls As a Call Center team player, my main responsibilities are: • Respond to subscribers calls, providing technical and analytical troubleshooting support • Carry out claims, suggestions and issues including outgoing follow up calls • Provide callers with product and service information • Identify, document, and alert the supervisor of trends in customer calls
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UFA Assurances sal
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Beirut District, Lebanon
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Accounting Intern
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Nov 2017 - Jan 2018
My Internship was focused on accounting activities with below contributions: • Assist in financial reports, including collection and compilation • Perform journal entries and filing, updating accounts receivables and payables • Support the month end close process My Internship was focused on accounting activities with below contributions: • Assist in financial reports, including collection and compilation • Perform journal entries and filing, updating accounts receivables and payables • Support the month end close process
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BBAC Bank
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Banking
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300 - 400 Employee
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Intern
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Aug 2016 - Sep 2016
Customer service oriented, this hands-on role in the credit unit initiated me on time management, teaching me to work under pressure, respect deadlines and communicate in a professional environment. My tasks were: • Open accounts processing paperwork to rebate charges, contacting clients to get correct signatures • Perform customer research, including printing statement and check copies • Transfer funds to cover customer overdrafts as directed by bank operations • Maintain bank files for currency transaction reports, safekeeping receipts, powers of attorney, commercial resolutions, loan/ trust collateral receipts, court orders, levies, deposit documentation general correspondence Show less
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Education
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Notre Dame University - Louaize (NDU)
Bachelor's Degree, international business managment -
American University of Science and Technology
Master of Business Administration - MBA, Management Information Systems, General -
Monsif National School
High School