Nicolas Abbott
Senior Customer Success Manager at Immersive Labs- Claim this Profile
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Bio
Alice J.
Wow what can I say about Nick, he's been an absolute joy to work with since Day 1! He sits at the heart of every team and his energy and enthusiasm permeate throughout, he really is a true asset to any team he joins! His positivity and resilient spirit consistently shine through and no matter what the scenario, his can-do attitude means that not only he succeeds but he also brings the team with him too. Nick will most certainly succeed at anything he turns his hand to!
Alice J.
Wow what can I say about Nick, he's been an absolute joy to work with since Day 1! He sits at the heart of every team and his energy and enthusiasm permeate throughout, he really is a true asset to any team he joins! His positivity and resilient spirit consistently shine through and no matter what the scenario, his can-do attitude means that not only he succeeds but he also brings the team with him too. Nick will most certainly succeed at anything he turns his hand to!
Alice J.
Wow what can I say about Nick, he's been an absolute joy to work with since Day 1! He sits at the heart of every team and his energy and enthusiasm permeate throughout, he really is a true asset to any team he joins! His positivity and resilient spirit consistently shine through and no matter what the scenario, his can-do attitude means that not only he succeeds but he also brings the team with him too. Nick will most certainly succeed at anything he turns his hand to!
Alice J.
Wow what can I say about Nick, he's been an absolute joy to work with since Day 1! He sits at the heart of every team and his energy and enthusiasm permeate throughout, he really is a true asset to any team he joins! His positivity and resilient spirit consistently shine through and no matter what the scenario, his can-do attitude means that not only he succeeds but he also brings the team with him too. Nick will most certainly succeed at anything he turns his hand to!
Experience
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Immersive Labs
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United Kingdom
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Computer and Network Security
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200 - 300 Employee
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Senior Customer Success Manager
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Jan 2023 - Present
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Customer Success Manager
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Apr 2021 - Jan 2023
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Mimecast
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United Kingdom
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Computer and Network Security
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700 & Above Employee
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Customer Success Account Manager
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Jun 2018 - Apr 2021
Managing Mid-Market UK accounts (250-1500 seats). I work with my customers to understand their business email objectives and driving their adoption of the product features available to meet these needs. Duties: Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy Develop, review and implement Customer Account Plans for the designated base in order to deliver on the outcomes of the Customer Experience Strategy Drive customer education through training awareness and attendance, as well as ability to share knowledge and demonstrate or train when required Be seen as the personal interface by customers, ensuring strong customer relations and resolving issues of customer dissatisfaction. Build relationships, networking and understanding channel complexities through regular meetings and/or interaction Work with the Mimecast's Customer Development team to identify opportunities to support customers beyond their current service Leading regular reviews and analysis of customer's email gateway security. This drives an awareness of their services, best practices and road map features
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Six Degrees
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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Service Manager
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Jan 2018 - May 2018
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Business Development Consultant
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Apr 2017 - Jan 2018
Six Degrees Group is a telecommunications company specializing in managed data, unified communications, cloud and colocation. We do this by utilizing our core capabilities and next generation network assets to deliver a fully integrated range of cloud, datacentre, connectivity and voice services. As an Account Manager I help our customers get the best out of Six Degrees. Allowing them to improve the way they interact with the world.
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Account Executive
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May 2015 - Apr 2017
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Walsall Hospitals NHS Trust
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Hospitals and Health Care
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200 - 300 Employee
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Workforce Information Officer
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Nov 2014 - May 2015
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Education
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2010 - 2015
Nottingham Trent University
Information Systems, IT and Business
Community
