Nicola Kaufman CFRE
Development Lead at Royal Botanic Gardens Victoria- Claim this Profile
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French Limited working proficiency
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Japanese Elementary proficiency
Topline Score
Bio
LinkedIn User
Nicola brings passion, a can-do attitude and an unnerving determination to deliver high value and outcomes. I've worked with Nicola for over four years at Plan International in our senior leadership team and sincerely appreciated her strategic thinking, leadership and operational skills that ensured we grew and improved year on year. She is a deep thinker, solution-oriented and has a fantastic wealth of knowledge of fundraising, operations, systems and processes. Nicola is an effective delegator, promoter, and supporter for those she manages, creating a culture of trust, accountability, and support. She is a dear colleague of many who encouraged high performance with those she worked with a great partner to take on the impossible.
Tom Duggan CFRE
Nicola was a key part of most effective leadership team I've been involved in. She brings a deep understanding of fundraising and combines it with wisdom, practicality and empathy. When I first started working with her she was described to me as someone who gets things done, and she's demonstrated that that time and again at Plan International; from driving retention through donor care through to making sense of our chaotic payments systems. Nicola is superior executive and would be a credit to any organisation.
LinkedIn User
Nicola brings passion, a can-do attitude and an unnerving determination to deliver high value and outcomes. I've worked with Nicola for over four years at Plan International in our senior leadership team and sincerely appreciated her strategic thinking, leadership and operational skills that ensured we grew and improved year on year. She is a deep thinker, solution-oriented and has a fantastic wealth of knowledge of fundraising, operations, systems and processes. Nicola is an effective delegator, promoter, and supporter for those she manages, creating a culture of trust, accountability, and support. She is a dear colleague of many who encouraged high performance with those she worked with a great partner to take on the impossible.
Tom Duggan CFRE
Nicola was a key part of most effective leadership team I've been involved in. She brings a deep understanding of fundraising and combines it with wisdom, practicality and empathy. When I first started working with her she was described to me as someone who gets things done, and she's demonstrated that that time and again at Plan International; from driving retention through donor care through to making sense of our chaotic payments systems. Nicola is superior executive and would be a credit to any organisation.
LinkedIn User
Nicola brings passion, a can-do attitude and an unnerving determination to deliver high value and outcomes. I've worked with Nicola for over four years at Plan International in our senior leadership team and sincerely appreciated her strategic thinking, leadership and operational skills that ensured we grew and improved year on year. She is a deep thinker, solution-oriented and has a fantastic wealth of knowledge of fundraising, operations, systems and processes. Nicola is an effective delegator, promoter, and supporter for those she manages, creating a culture of trust, accountability, and support. She is a dear colleague of many who encouraged high performance with those she worked with a great partner to take on the impossible.
Tom Duggan CFRE
Nicola was a key part of most effective leadership team I've been involved in. She brings a deep understanding of fundraising and combines it with wisdom, practicality and empathy. When I first started working with her she was described to me as someone who gets things done, and she's demonstrated that that time and again at Plan International; from driving retention through donor care through to making sense of our chaotic payments systems. Nicola is superior executive and would be a credit to any organisation.
LinkedIn User
Nicola brings passion, a can-do attitude and an unnerving determination to deliver high value and outcomes. I've worked with Nicola for over four years at Plan International in our senior leadership team and sincerely appreciated her strategic thinking, leadership and operational skills that ensured we grew and improved year on year. She is a deep thinker, solution-oriented and has a fantastic wealth of knowledge of fundraising, operations, systems and processes. Nicola is an effective delegator, promoter, and supporter for those she manages, creating a culture of trust, accountability, and support. She is a dear colleague of many who encouraged high performance with those she worked with a great partner to take on the impossible.
Tom Duggan CFRE
Nicola was a key part of most effective leadership team I've been involved in. She brings a deep understanding of fundraising and combines it with wisdom, practicality and empathy. When I first started working with her she was described to me as someone who gets things done, and she's demonstrated that that time and again at Plan International; from driving retention through donor care through to making sense of our chaotic payments systems. Nicola is superior executive and would be a credit to any organisation.
Credentials
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CFRE Certification
CFRE InternationalJan, 2022- Sep, 2024
Experience
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Royal Botanic Gardens Victoria
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Australia
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Research Services
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1 - 100 Employee
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Development Lead
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Oct 2021 - Present
Leading Development Team team to deliver fundraising portfolio of Major Gifts, Bequests, Trusts & Foundations, Annual Appeals including gift stewardship, donor acquisition and engagement activities and supporter communications. Leading Development Team team to deliver fundraising portfolio of Major Gifts, Bequests, Trusts & Foundations, Annual Appeals including gift stewardship, donor acquisition and engagement activities and supporter communications.
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Plan International
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Head of Donor Services
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Sep 2018 - Jul 2021
Core member of Fundraising Leadership TeamBest practice donor care, donor contact, distribution and sponsorship operationsSupported Regular Giving, Cash Giving, Gifts in Will, Major Gifts, Partnerships, Community Fundraising and AdvocacyLed $22M budget cycle and improvements to budget structureCollaborated on organisational change projectsHeaded up projects to improve supporter experience, process efficiency and retention outcomes
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Donor Operations Manager
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Feb 2015 - Sep 2018
Re-designed structure of Donor Operations team to become high-achieving, productive and fulfilledActed as Stewardship and Growth Manager during period of changeDelivered fundraising operations: data, arrears process, sponsorship operations, distribution, campaign operations and volunteeringDesigned and introduced organisation’s first Data Management TeamMember of Global Sponsorship Project Team to contribute to the development of quantitative study on development outcomes in the lives of sponsored children
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Cancer Council Victoria
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Non-profit Organization Management
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200 - 300 Employee
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Operations Manager, Fundraising & Communication Division
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Jan 2013 - Jul 2014
Cancer Council is the largest cancer control organisation in Australia funding cancer research, prevention programs and support services. Developed strategies and implemented systems to enable fundraising to flourish through a thorough understanding of the organisation, our income-generating campaigns and the fundraising environment. Acted as a key point of advice to improve event safety without compromising fundraising effectiveness, and resolve escalated supporter issues. Introduced new Community Speakers ProgramSuccesses:Collaborated in Fundraising and Communication Division review and 5-year strategic plan Established Community Speakers Program providing trained ambassadors to promote Cancer Council Victoria in the communityLed team and volunteers through large-scale organisational change Advised and facilitated workshops for Fundraising Division on compliance to new Privacy Legislation
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Supporter Care Program Manager
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Jun 2007 - Dec 2012
Designed and managed new team to centralise Supporter Care functions: CRM Database Systems, Volunteer Resource Program, Regional Volunteer Groups, inbound and outbound calling, event logistics.Managed 10 staff and 1,000 volunteersIntroduced inhouse outbound calling functionDeveloped risk management framework for effective handling of complaints and incidentsSuccesses:Developed program proposal, led restructure and recruitment to form highly effective teamManaged CRM Business Systems, Volunteer Coordination Office, Events Logistics, Call CentreDeveloped centralised outbound calling function, with focus on donor retention and acknowledgementGrew utilisation of fundraising volunteers to reduce cost of fundraisingIntroduced user friendly Business Rules to govern use of fundraising database and fundraising activity endorsement
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Community & Corporate Fundraising Program Manager
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Jan 2006 - Jan 2007
Developed and delivered strategy that delivered income of $2,296K (42% increase on previous year)Managed 9 staff and 400 volunteers to deliver The Cancer Council Raffle, Tour For a Cure (charity challenge), Community Golf & Bowls, Corporate Golf, Gift in Lieu, Special Efforts, Fundraising Balls, Regional Volunteer Groups, Supporters Hotline (volunteer-based call centre)Implemented rebranding and surpassed income targets for The Cancer Council Raffle
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Arts Awards Coordinator
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Feb 2003 - Jan 2006
Coordinated Cancer Council Victoria’s community arts event, a national program providing a means for people affected by cancer to communicate their experiences in a creative wayIncreased reach from single exhibition to touring program of 4 exhibitionsSuccesses:Expanded scope by introducing a regional touring program of 4 exhibitions within single event budgetEvent managed awards presentations and exhibition openingsIncreased promotion through collateral development, media coverage, direct mail campaignsManaged relationships with participants, high profile judges and sponsors
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Education
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Lean 6
Green Belt Certificate in Lean Six Sigma -
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The Institute of Direct and Digital Marketing
Certificate in Social Media -
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Fundraising Institute of Australia
Certificate in Fundraising -
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RMIT University
Graduate Certificate in Project Management, Project Management -
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University of Melbourne
Postgraduate Degree in Art Curatorial Studies, Fine Arts -
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University of Melbourne
Bachelor of Arts, Honours, Fine Arts -
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Wesley College, Melbourne
Victorian Certificate of Education
Community
