Experience

Axel Kaufmann ApS

• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer care

  • May 2016 - Present

  Customer care for the webshop (www.Kaufmann.dk www.qUINT.dk) entailing handling customer requests/claims, customer fraud cases, package controlling (upholding delivery). The position contains the overall communication between the organization and customers in the area of sales within e-commerce. • Claim and fraud handling.• Customer service (requests on products, doubts, and informative clarification).• E-commerce sales.• Supporting stylist on photoshoots and product presentations for online marketing drives. Show less

• Principal leader (Kaufmann, Aalborg Storcenter)

  • 2013 - May 2016

  Being the principal leader entails acting as leader next after the store manager, hence, the having the entire store operations responsibilities. The position requires a great overview of all store operations and how to delegate and manage such to achieve higher performance.• Sales• Task delegation• Inventory management• Assortment management• Cost controlling• Store administration and performance development• Customer service

• Sales assistant at Axel, Copenhagen

  • 2012 - 2013

  Sales representative for the chain’s more exclusive products. Making sure that the exclusivity in the store environment fits the brand concept in sense of both product presentation and customer experience. • Sales • Customer service• Assortment• buying

• Sales assistant apprenticeship at Kaufmann (part 2)

  • 2011 - 2012

  Sales assistant with accountability and responsibilities of assortment supply, inventory handling, invoice handling (cost controlling), and a general higher focus on operations. They have a target group of adult men looking for more sophisticated clothing. • Visual merchandising• Cost controlling• Inventory and assortment management• Customer service

• Sales assistant apprenticeship at Quint (part 1)

  • 2010 - 2011

  Sales assistant where customer service and sales were key focus points in a store targeting a younger group of customers (teenagers).• Sales• Customer service