Experience

Danske Spil

• Denmark
• Entertainment Providers
• 300 - 400 Employee

• Kunderådgiver

  • Jun 2022 - Present



Scalepoint Technologies

• Denmark
• IT Services and IT Consulting
• 100 - 200 Employee

• Support Agent

  • Mar 2013 - Jun 2022

  Part of the Customer Operations & Sales group, with the overreaching mission to maintain and secure good relations with existing customers and optimize processes and performance with the use of Scalepoints solutions. Tasks inlcude providing both professional support to our Scandinavian customers and technical support to our partners. Part of the Customer Operations & Sales group, with the overreaching mission to maintain and secure good relations with existing customers and optimize processes and performance with the use of Scalepoints solutions. Tasks inlcude providing both professional support to our Scandinavian customers and technical support to our partners.



Enklere Liv

• Norway
• Retail
• 1 - 100 Employee

• Customer Support / Translator

  • Aug 2012 - Feb 2013

  Translating website and product information from norwegian to danish. Updating website Customer support via phone and email. Translating website and product information from norwegian to danish. Updating website Customer support via phone and email.



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Services Representative

  • Dec 2007 - Sep 2012

  Online Gaming Customer Service Specialist - Exceeding expectations through first contact resolutions. Replying to Emails, aswell as direct contact from customers via chat. Training colleagues in efficiency/productivity. Tier 2 level of support that handles escalations from Tier 1 agents. Troubleshoot and handle the most complicated and sensitive of customer inquiries. Online Gaming Customer Service Specialist - Exceeding expectations through first contact resolutions. Replying to Emails, aswell as direct contact from customers via chat. Training colleagues in efficiency/productivity. Tier 2 level of support that handles escalations from Tier 1 agents. Troubleshoot and handle the most complicated and sensitive of customer inquiries.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Warehouse worker

  • Jan 2007 - Sep 2007

  Filling/emptying clothes (Brands like Armarni), packages in containers, scanning items, preparing goods. Filling/emptying clothes (Brands like Armarni), packages in containers, scanning items, preparing goods.



FTZ Autodele & Værktøj A/S

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Warehouse worker

  • Apr 2005 - Jul 2005

  Gathering items around wharehouse, then putting items safly in containers, which are sent around the country. Making sure all items are properly packed, and will arrive safely to customer. Gathering items around wharehouse, then putting items safly in containers, which are sent around the country. Making sure all items are properly packed, and will arrive safely to customer.