Nicola Ambrosetti

Tecnico helpdesk IT at Meditec srl
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Contact Information
us****@****om
(386) 825-5501
Location
Pisa, Tuscany, Italy, IT
Languages
  • French Elementary proficiency
  • English Full professional proficiency
  • Italian Native or bilingual proficiency

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5.0

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Marco Bariselli

Nicola worked for me as an independent consultant few years ago in Manifatture Sigaro Toscano. Reliable and competent, always capable to set a good relation with the users involved in the service assigned to him.

Tommaso C.

Nicola is a very detailed oriented sysadmin I have the luck to study with during an IT course. He has strong Windows knowledge as well as troubleshooting capabilities. Always trying to understand problems and fix them once of all. He picks things up fast, so not a problem to digest new concepts and apply his knowledge later on.

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Experience

    • Argentina
    • Information Technology & Services
    • 1 - 100 Employee
    • Tecnico helpdesk IT
      • Oct 2019 - Present
    • Italy
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Tecnico helpdesk IT
      • Oct 2018 - Oct 2019
    • Italy
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • IT Technician
      • Feb 2017 - 2018

      Help Desk di 1° Livello. Assistenza tecnica telefonica e remota per clienti Automotive: ▪ Automobili Lamborghini ▪ Ducati Motor Holding ▪ Volkswagen Group Italia Supporto Applicativi ▪ Specifici per categoria Automotive (Avon, Tevon, Kvs, System42 e software relativi alle linee di produzione) ▪ Sicurezza (McAfee Endpoint Encryption, Bitlocker, SAP) ▪ ERP (AS400 e SAP) ▪ Office (Pacchetto Standard, Lync, Visio e Project). ▪ Gestione Active Directory (Utenze, Gruppi, Mailing list, Folder di rete e GroupPolicy) ▪ Gestione VPN CISCO (Token e Console RSA, Client, problem solving relativo ed applicativi in VPN) Show less

    • Helpdesk ICT Support
      • Mar 2013 - Dec 2013

      1st level for all the customers and sole responsibility for the IT Service Desk support for internal workers 1st level for all the customers and sole responsibility for the IT Service Desk support for internal workers

    • Italy
    • Insurance
    • 1 - 100 Employee
    • Independent Consultant @ ICT Helpdesk
      • May 2012 - Mar 2013

      Providing help to insurers to fix problems witch computers, printers, scanners and network in their offices in Italy; sending a local intervention c/o the agencies whenever needed Providing help to insurers to fix problems witch computers, printers, scanners and network in their offices in Italy; sending a local intervention c/o the agencies whenever needed

    • Italy
    • Tobacco Manufacturing
    • 1 - 100 Employee
    • System Administrator - IT Service Desk - IT Technician
      • Feb 2008 - Apr 2012

      Daily activities of ICT helpdesk, network administrator and system administrator in the main factory of Lucca (about 330 people), where the main IT servers infrastructure is located. Some interventions were done remotely for some secondary factories. Activities strictly coordinated by the ICT person in charge and done by myself and the colleague. Daily activities of ICT helpdesk, network administrator and system administrator in the main factory of Lucca (about 330 people), where the main IT servers infrastructure is located. Some interventions were done remotely for some secondary factories. Activities strictly coordinated by the ICT person in charge and done by myself and the colleague.

    • Italy
    • Information Technology & Services
    • 1 - 100 Employee
    • IT System Administrator
      • Jun 2007 - Jan 2008

      Main activity in the InCom Project: to mantain systems of the InCom SpA remotely and with specialist interventions Main activity in the InCom Project: to mantain systems of the InCom SpA remotely and with specialist interventions

    • Germany
    • Computer and Network Security
    • IT repairer
      • Oct 2006 - Apr 2007

      Computers and peripherals repair, software assistance, customer care Computers and peripherals repair, software assistance, customer care

    • Linux (and Windows) system administrator and software tester
      • Mar 2006 - Jun 2006

      stage studying integration of heterogeneous systems (SSO), high availability, fault tolerance stage studying integration of heterogeneous systems (SSO), high availability, fault tolerance

    • United States
    • Restaurants
    • Webmaster
      • Jan 2000 - Jun 2000

      creator/editor of online portals hosted by the company itself running on VMS systems (UNIX like) creator/editor of online portals hosted by the company itself running on VMS systems (UNIX like)

Education

  • "Associazione Sistemisti Linux"
    EQF level 4, linux system administrator, networking
    2005 - 2006
  • Scientific High School U.Dini, Pisa, Italy
    High School, Scientific
    1989 - 1994

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