Experience

Oliver & Co Solicitors Limited

• United Kingdom
• Law Practice
• 1 - 100 Employee

• IT Support Manager

  • Apr 2014 - Present

• First Response Handler

  • Feb 2014 - Apr 2014



Aimia Inc

• Canada
• Capital Markets
• 200 - 300 Employee

• Senior Agent

  • Nov 2007 - Jul 2013

  Managed team of Customer Service Agents in inbound Call Centre for the loyalty programme of a major banking group. Managing, coaching and monitoring team and providing management feedback. Dealt with customer concerns and problems arising on a daily basis. Monitoring equipment issues. Liaising with service providers and with other departments within the group. Managed team of Customer Service Agents in inbound Call Centre for the loyalty programme of a major banking group. Managing, coaching and monitoring team and providing management feedback. Dealt with customer concerns and problems arising on a daily basis. Monitoring equipment issues. Liaising with service providers and with other departments within the group.



The Soundhouse

• Northampton, United Kingdom

• Bartender

  • Jun 2007 - Nov 2007

  Serving drinks, interacting with customers, stocktaking. During this period I also did temporary work whilst searching for a change of career direction. Serving drinks, interacting with customers, stocktaking. During this period I also did temporary work whilst searching for a change of career direction.



Orange

• France
• Telecommunications
• 700 & Above Employee

• Senior Sales Consultant

  • Dec 2006 - May 2007

  Promoting all areas of Orange technology range including broadband, home phone and mobile technology. Also managing existing customer queries and requests. Stock taking, office administration and handling of cash. Keyholder. Promoting all areas of Orange technology range including broadband, home phone and mobile technology. Also managing existing customer queries and requests. Stock taking, office administration and handling of cash. Keyholder.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Senior Sales Consultant

  • Nov 2004 - Dec 2006



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales and Customer Service Consultant

  • Apr 2002 - Nov 2004



McGann Cycles

• Northampton, United Kingdom

• Shop Assistant/Cycle Mechanic

  • Oct 2001 - Apr 2002