Higher Level Teaching Assistant

• Feb 2022 - Present

SEN Teaching Assistant

• Sep 2020 - Feb 2022

Regional Trainer

• Feb 2020 - Sep 2020

Delivering all aspects of the hospitality apprenticeship framework, both remote and onsite, for work-based learning. Managing own diary and prioritizing workload. Regularly completing Continued Professional Development activities topics including, GDPR, Health and Safety and Equality and Diversity ensuring that my knowledge and skills are up to date. Actively working towards gaining my Education and Teaching qualification (EAT). Delivering all aspects of the hospitality apprenticeship framework, both remote and onsite, for work-based learning. Managing own diary and prioritizing workload. Regularly completing Continued Professional Development activities topics including, GDPR, Health and Safety and Equality and Diversity ensuring that my knowledge and skills are up to date. Actively working towards gaining my Education and Teaching qualification (EAT).

Supervisor

• Aug 2007 - Jan 2020

Supervising a staff of fifteen. Advanced knowledge of the food and drinks menu. Problem solving, teamwork, training, and staff development. Providing both bar and table service in the pub. Delivering strong customer service and satisfaction. Supervising a staff of fifteen. Advanced knowledge of the food and drinks menu. Problem solving, teamwork, training, and staff development. Providing both bar and table service in the pub. Delivering strong customer service and satisfaction.

Special Education Paraprofessional

• Aug 2018 - Dec 2019

Supporting students with a variety of disabilities. Collaborating with teachers and specialist support staff. Meeting students’ individual education plans and teachers’ behavioral management plans. Knowledgeable of how to meet individual student needs. SENCO Trained. Completing student behavior documentation meeting legal and organization needs. Supporting students with a variety of disabilities. Collaborating with teachers and specialist support staff. Meeting students’ individual education plans and teachers’ behavioral management plans. Knowledgeable of how to meet individual student needs. SENCO Trained. Completing student behavior documentation meeting legal and organization needs.

Special Education Paraprofessional

• Aug 2006 - Jun 2011

Supporting students with a variety of disabilities. Collaborating with teachers and specialist support staff. Meeting students’ individual education plans and teachers’ behavioral management plans. Knowledgeable of how to meet individual student needs. SENCO Trained. Completing student behavior documentation meeting legal and organization needs. Supporting students with a variety of disabilities. Collaborating with teachers and specialist support staff. Meeting students’ individual education plans and teachers’ behavioral management plans. Knowledgeable of how to meet individual student needs. SENCO Trained. Completing student behavior documentation meeting legal and organization needs.

Hospitality National Qualification Assessor

• Dec 2003 - Feb 2006

Assessing a caseload of thirty learners on the hospitality apprenticeship program in workplaces. Training and developing the learners’ skills and competency, against the set standards for the hospitality industry. Meeting the company deadlines by managing learner’s achievements and progression within the qualifications. Assessing a caseload of thirty learners on the hospitality apprenticeship program in workplaces. Training and developing the learners’ skills and competency, against the set standards for the hospitality industry. Meeting the company deadlines by managing learner’s achievements and progression within the qualifications.

Unit Manager

• Mar 2002 - Nov 2003

Running a 150 seated authentic Italian coffee shop, managing, and developing a team of 11 people. Total responsibility for controlling and impacting the unit’s costs, scheduling rota’s and stock management. Implementation of financial controls meeting budgets. Staff recruitment. Ensuring that the unit consistently exceeds expectations with regards to service and store standards. Meeting deadlines as well as calculation of unit sales and operating costs on a weekly basis. Successfully transformed two underperforming units to exceeding organisation expectations in service and brand standards.

Unit Manager

• Jul 2000 - Dec 2001

Originally employed as Assistant Manager, promoted within 9 months to Unit Manager of a 75 seated ice-cream/coffee bar, a hot dog cart and a popcorn stand with 15 members of staff. Duties involved, ordering, scheduling, maintaining the Health and Safety and security of the unit. Recruitment and induction of new members of staff. Completion of daily and weekly reports, including calculating the week’s margin and labor costs. Trained and certified in Conflict and Crisis Management, ensuring skills are implemented and monitored across all staff.