Senior Project Manager

• Feb 2023 - Present

Project Manager

• Jun 2018 - Feb 2023

E-911 Center Director and Public Safety Network Communications Manager

• May 2011 - May 2018

Perform difficult administrative and skilled technical work directing E911 Communications Center, ensuring compliance with protocols, policies, and procedures, identifying training and development needs, , prepares reports, maintaining associated records and related work as required. Plans, organizes, and directs the overall programs, budget, and activities of the E911 Center and the County’s public safety communications system. Plans, organizes, manages, and coordinates all operational and capital improvement budgets for the E911 Center and public safety communications system. Provides technical consultation to the County Administrator, the Board of Supervisors, the Orange County Broadband Authority, department heads, and County public safety agencies, as appropriate. Plans, organizes, and manages all research, record maintenance, and retention, regulatory study and report preparation and submission, and other related tasks for the E911 Center and public safety communications system. Serves as liaison between various emergency services agencies at the Federal, State, and local levels as well as the news media and the E911 Center and public safety communications system, as appropriate. Serves as lead liaison to County emergency service providers, the Fire and Rescue Association, and other community organizations regarding the E911 Center and public safety communications system. Supports County emergency service providers with the development of disaster and hazard mitigation plans. Ensures compliance with applicable codes, laws, rules, regulations, protocols, standards, policies, and procedures. Keeps abreast of new knowledge, research, products, and services in technology, and uses such knowledge to benefit the services provided by the E911 Center and the public safety communications system. Prepares and submits grant applications and manages all grant awards for the E911 Center and the public safety communication system. Show less

Training Coordinator

• Jan 2008 - Apr 2011

Oversaw the day to day operations on the E911 Department Served as the Acting Director in absence of the Director Prepared and presented fiscal year operations budget Identified training needs; developed training plans; maintained training records and files; prepared reports. Coordinated training, certification, recertification and development of Communications Center personnel Evaluated training needs of new and existing employees; established training plan in accordance with Communications Center requirements and level of training to fill positions. Prepared lesson plans and training materials Monitored employee performance during training activities to ensure training needs have been met; supervised on-the-job training program Prepared training reports and maintained training records. Conducted classes pertaining to dispatch activities/procedures at criminal justice academies. Developed and maintained quality assurance program Performed VCIN audits and reviews entries. Assisted in developing new/revised procedures, rules, and regulations pertaining to training activities Conducted continual technical review of effectiveness of training procedures. Assisted with troubleshooting and maintenance of the 800 MHz radio; trained users on system. Served as liaison to fire and rescue, Sheriff’s Office and Town police Conducted internal/external investigations; investigated complaints pertaining to personnel or activities; submitted written findings and initiates appropriate resolution of problems. Prepared training forms/reports, training records, VCIN certification records, training materials or other documents. Maintained records of calls, work activities and related information; communicated effectively and coherently over radio channels while initiating and responding to radio communication Show less

E-911 Supervisor

• Jun 2006 - Dec 2007

Responsible for the general supervision and control, subject to the orders of the Director, of all Center personnel Maintained records and files; prepares reports, responses to requests for information, including information required by court subpoena, and transcripts involving law enforcement, fire, and emergency medical services as required General supervision and operational control, subject to the orders of the Director, over the day-to-day activities related to Center operations and the overall order, efficiency, and discipline of Center personnel. Researched complaints against the Center or Center personnel and presents the findings to the Director Before being promoted to Supervisor was ECS I and then ECS II- Communications Training Officer Show less

Dispatcher

• May 2004 - Jun 2006

Answered phone calls on 911 lines and non-emergency lines Interviewed callers to obtain essential information and record data on incidents as they develop Analyzed calls for priority level of emergency response and take or recommend an effective course of action to protect life and property by applying complex police and fire policies and procedures Broadcasted calls for service to police/fire field units, ordered services requested by field units, dispatched and/or canceled field unit back-up assistance and monitored field units for service. Operated sophisticated computer-aided dispatch radio and phone systems and accurately entered information into the computer, including brief descriptions of crimes, incidents, or other emergencies. Show less