Experience

Runnymede College

• Spain
• Primary and Secondary Education
• 1 - 100 Employee

• School Secretary

  • Jun 2010 - Present

  Runnymede College is a private non denominational British school in Madrid offering a British education to boys and girls of all nationalities from the age of two to eighteen. The education offered follows the British National Curriculum. As a member of the School Office, Nicola has experience and expertise in the following areas: International education; organising school trips and careers events; volunteering and gap year opportunities; assistance with university applications and seeking work experience placements for VI Form pupils; alumni relations; recruitment & selection; onboarding for new staff; staff development in GDPR, Safeguarding and Health & Safety; internal communications; external relations; supplies, purchasing and budget control. Show less



AIPC Pandora

• Spain
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer in the department of Civil Society Participation & International Development

  • Mar 2009 - Jun 2014

  AIPC Pandora was founded in 2002 by people with experience in the field of education, social intervention and international exchanges. Nicola is an active volunteer who: -Visited international development projects in the field, using the LFA (Logical Framework Aprroach) to determine the needs of the local population and the viability of the projects. -Signed an agreement to collaborate with a structured volunteer programme, recruiting qualified volunteers from Spain to carry out specific tasks in Argentina (Fundación Cruzada Patagonica) & Peru (Otra Cosa Network in Huanchaco). -Recruitment and training of Spanish volunteers before departure on international volunteer programmes. -Promote AIPC Pandora's international volunteer programmes in schools, colleges, universities, local businesses and with the media. Presentations and recruitment fairs. -Created a local volunteer group (Comisión de Participación) that organises events (concerts, theatre, selling hot chocolate, books and calendars) to fundraise money for our international projects and cultural activities to raise awareness (seminars, conferences, cine forum & workshops). Show less



Chemo Iberica, S.A.

• Spain
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Marketing Assistant

  • Nov 2008 - Feb 2009

  Chemo is a Spanish-based integrated healthcare multinational with a fast growing international presence selling branded pharmaceuticals with a strong market position in the women’s healthcare segment. Nicola's role as Marketing Assistant involved: -Supporting the sales people with their orders, presentations and correspondence. -Budget control and expenses. -Organising the departments meetings & events schedule. -Travel arrangements (flights & hotel reservations). -Processing orders through SAP. -Payment of registration fees for patented medicines. Show less



IE BUSINESS SCHOOL

• Spain
• Higher Education
• 700 & Above Employee

• Secretary for the department of International Development

  • Apr 2008 - Sep 2008

  IE is an international institution dedicated to educating business leaders through programmes based on our core values of global focus, entrepreneurial spirit and a humanistic approach. As department secretary for 5 regional directors, Nicola was: -Responsible for organising more than 400 IE Business School recruitment events per year around the globe. -In charge of travel (flights & hotels) & meeting arrangements. -Handled accounts and payments. -Replied to web requests for information about IE programmes. -Offered campus tour for new students/ potential candidates. -Updated the intranet with information (in English & Spanish) about all IE Business School courses and the admissions protocol. -Maintained relations with IE offices around the world. Show less



Visto

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Assistant

  • Jan 2008 - Apr 2008

  Visto was a private US company selling Push e-mail products for mobile phones. The company acquired Good Technology in 2009 and renamed itself, please view their new company website at http://www1.good.com/ Nicola's role included the following activities: -Events Organisation & Management (hotel & flights reservations, catering, invitations, etc.). -Established and managed the company's incentive plan for sales people. -Updated promotional materials about Real Mail (leaflets, web page,PowerPoint presentations, etc). -Created training materials for sales people. -Budget management. -Invoicing and payments. -Liased with headquarters in the UK. -Media Relations. -Customer relationship management with Vodafone España. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Customer Service Advisor

  • May 2005 - Jan 2008

  Vodafone is a British telecommunications company, the world's second largest, in over 30 countries & providing telecommunication & IT services. Nicola was sales driven and results based strongly focussed on achieving targets. Identified and qualified sales opportunities to increase growth and revenue across the client portfolio. Nicola's primary responsibilities included: Answering phones & emails to respond to orders, general customer inquires, invoice questions, and customer complaints. -Established and maintained customer satisfaction and ensured service levels were maintained. -Answered phones & emails responding to customer requests. -Sold product and placed customer orders in computer system. -Provided customers with product and service information. -Transferred customer calls to appropriate staff. -Identified, researched, and resolved customer issues using the computer system. -Followed-up on customer inquires not immediately resolved. -Completed call logs and reports. -Researched billing issues. -Researched misapplied payments. -Recognised, documented and alerted the supervisor of trends in customer calls. -Recommended process improvements. -Provided on-the-job training for new employees. Show less



AFS Intercultural Programs

• United States
• Non-profit Organizations
• 700 & Above Employee

• Hosting & Sending Programme Coordinator Assistant

  • Aug 2000 - Apr 2005

  AFS is a non-profit international exchange organization for students and adults that operates in more than 50 countries. -Nicola worked part-time in Leeds & Madrid between 2000-2005 and was responsible for finding host families, schools & tutors for the High School Year Programme & volunteer projects for the Community Service participants. -Organised AGM (Annual General Meeting), pre-departure and returnees orientation weekends for programme participants, training workshops for volunteers, intercultural talks in high schools, attended recruitment fairs, media relations, wrote & edited press releases and the monthly newsletter. -Nicola participanted in European training workshops in Budapest, Brussels & Helsinki. -Nicola was a member of the EPOT (European Pool of Trainers) for EFIL (European Federation for Intercultural Learning) between 2002-2005. See website http://www.efil.afs.org/ -Nicola chaperoned a group of Spanish High School Year Programme participants from Chicago to Madrid in July 2003. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• University work placement

  • Oct 2002 - Jun 2003

  HSBC is one of the world's largest banking and financial services organisations with around 6,900 offices, serving around 60 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Nicola was awarded a full-time 9 month university work experience placement in the current accounts department at HSBC Bank in Madrid, where she was required to: -Maintain the customer database, carry out bank transfers and payments, customer service activities such as opening and closing of accounts, in addition to other general administrative tasks. Show less