Nicola Ramelli
Customer Delivery Management Specialist at SIX Payment Services- Claim this Profile
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English Full professional proficiency
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German Native or bilingual proficiency
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Italian Native or bilingual proficiency
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French Professional working proficiency
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Portuguese Limited working proficiency
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Swiss Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
I am lucky to have worked with Nicola at IWG. He is a gifted negotiator and is able to understand his customers needs immediately. In his work he is highly performance and customer oriented. Due to his excellent multi language skills he was a valued team member to me. Working together with Nicola was a great pleasure.
Irina B.
I've had the pleasure of working indirectly with Nicola, as one of the clients in the Regus offices. Nicola's attitude to approach customer service was always efficient, prompt, friendly, helpful and pleasant. His can-do attitude coupled with his positive approach always granted great CRM from Nicola's part. It would be a pleasure working again with Nicola and I would gladly recommend him for any position that requires customer interaction.
LinkedIn User
I am lucky to have worked with Nicola at IWG. He is a gifted negotiator and is able to understand his customers needs immediately. In his work he is highly performance and customer oriented. Due to his excellent multi language skills he was a valued team member to me. Working together with Nicola was a great pleasure.
Irina B.
I've had the pleasure of working indirectly with Nicola, as one of the clients in the Regus offices. Nicola's attitude to approach customer service was always efficient, prompt, friendly, helpful and pleasant. His can-do attitude coupled with his positive approach always granted great CRM from Nicola's part. It would be a pleasure working again with Nicola and I would gladly recommend him for any position that requires customer interaction.
LinkedIn User
I am lucky to have worked with Nicola at IWG. He is a gifted negotiator and is able to understand his customers needs immediately. In his work he is highly performance and customer oriented. Due to his excellent multi language skills he was a valued team member to me. Working together with Nicola was a great pleasure.
Irina B.
I've had the pleasure of working indirectly with Nicola, as one of the clients in the Regus offices. Nicola's attitude to approach customer service was always efficient, prompt, friendly, helpful and pleasant. His can-do attitude coupled with his positive approach always granted great CRM from Nicola's part. It would be a pleasure working again with Nicola and I would gladly recommend him for any position that requires customer interaction.
LinkedIn User
I am lucky to have worked with Nicola at IWG. He is a gifted negotiator and is able to understand his customers needs immediately. In his work he is highly performance and customer oriented. Due to his excellent multi language skills he was a valued team member to me. Working together with Nicola was a great pleasure.
Irina B.
I've had the pleasure of working indirectly with Nicola, as one of the clients in the Regus offices. Nicola's attitude to approach customer service was always efficient, prompt, friendly, helpful and pleasant. His can-do attitude coupled with his positive approach always granted great CRM from Nicola's part. It would be a pleasure working again with Nicola and I would gladly recommend him for any position that requires customer interaction.
Credentials
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IELTS Certificate: 8.5 Grade
Cambridge English Language AssessmentMar, 2015- Oct, 2024 -
first aid course
St John Ambulance (WA)Jan, 2013- Oct, 2024 -
Approved Manager course
DEPARTMENT OF RACING GAMING & LIQUORJan, 2012- Oct, 2024 -
Responsible service of alcool
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Experience
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Worldline Switzerland
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Switzerland
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Financial Services
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300 - 400 Employee
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Customer Delivery Management Specialist
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Oct 2019 - Present
Premium Key Accounts Management Premium Key Accounts Management
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Regus
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Luxembourg
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Facilities Services
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700 & Above Employee
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Community Manager
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Apr 2018 - Oct 2019
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Community Associate
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Dec 2016 - Mar 2018
Business centre management
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Kameha Grand Zurich
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Switzerland
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Hospitality
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1 - 100 Employee
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Front Office Supervisor
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Jun 2016 - Oct 2016
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InterContinental Hotels & Resorts
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Hospitality
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700 & Above Employee
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Chef de rang
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Dec 2015 - Apr 2016
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Casa di riposo Montesano
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Orselina
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Servizio civile
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Jun 2015 - Oct 2015
compulsory national civil service compulsory national civil service
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Ramada Arcadia Locarno
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Locarno
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Front Office Assistant
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Mar 2015 - Jun 2015
· Implementation of new procedures / SOP for the front office for the reopening of the hotel · Correction of web content of the hotel on all portals/websites · Introduction of upselling codes, tracking and training of staff · Correction of issues relating to room types, categories and inventory balancing Overall smooth running of front office operations including reception, concierge and reservations tasks. · Implementation of new procedures / SOP for the front office for the reopening of the hotel · Correction of web content of the hotel on all portals/websites · Introduction of upselling codes, tracking and training of staff · Correction of issues relating to room types, categories and inventory balancing Overall smooth running of front office operations including reception, concierge and reservations tasks.
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Holiday Inn Perth City Centre
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Australia
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Hospitality
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1 - 100 Employee
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Front Office Supervisor - Manager on duty
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Aug 2012 - Apr 2014
Ensuring compliance with occupational health and safety regulations(including Fire, Life Safety)· Directing and overseeing reception, concierge and housekeeping activities· Providing training and supervision to staff· Loyalty rewards club representative for the hotel, “IHG Rewards”· Assessing and dealing with guests complaints as the person in charge of operations during the shift· Acting manager on duty
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Guest Service Agent
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Jun 2011 - Aug 2012
Check-in and check-out of guests· Creating and modifying reservations· Concierge, porter and valet duties· Complaints management and room allocation management· Providing guests with local tourism information and arranging tours and transportation upon request
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InterContinental Sydney
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Australia
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Hospitality
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100 - 200 Employee
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Food and Beverage Attendant
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Feb 2009 - Jun 2011
Opening and closing of the bar independently · Creating cocktails/promotions and launching them · Taking orders, serving drinks and food to customers · Barista/bar duties, mise en place, making drinks, coffees and cocktails · Processing cash and credit card transactions · Ordering stock on a daily basis · Training of new staff members Opening and closing of the bar independently · Creating cocktails/promotions and launching them · Taking orders, serving drinks and food to customers · Barista/bar duties, mise en place, making drinks, coffees and cocktails · Processing cash and credit card transactions · Ordering stock on a daily basis · Training of new staff members
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Crowne Plaza® Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Food and Beverage Attendant
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Jul 2008 - Feb 2009
· Taking customers’ orders (a-la carte waiter) · Serving drinks and plated food to customers · Assisting in cleaning and resetting of the dining area · Processing cash and credit card transactions · Assisting room service operations · Taking customers’ orders (a-la carte waiter) · Serving drinks and plated food to customers · Assisting in cleaning and resetting of the dining area · Processing cash and credit card transactions · Assisting room service operations
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Education
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2009 - 2012
Southern Cross University
Bachelor of Business in Hotel Management Sydney, Hotel Management -
2008 - 2008
Sterling College
Certificate 4 Marketing, Perth Australia, Marketing -
2002 - 2006
Scuola Cantonale di Economia e Commercio Bellinzona
High School, Business/Commerce, General
Community
