Experience

Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• Service Manager

  • Oct 2014 - Present

• Service Coordinator

  • Aug 2013 - Present

  Coordinate on board catering crews. Liase with various management and departments to ensure a first class experience for customers. Problem solving. Dealing with sensitive and confidential information. Working in a high pressured and fast paced desicion making environment.

• Food safety Trainer level 2 CIEH accredited

  • Apr 2010 - Present

  Teach and asses refresh a team of 210 staff within the depot to level 2 food hygiene Through CIEH standards.

• Chef

  • Sep 1998 - Feb 2014

  Prepare and cook breakfast items for first class customers Adhere to hygiene regulations. Provide world class customer service Work as part of a team Focus on brand values



JD Wetherspoon

• London, England

• Assistant Manager

  • 1995 - 1997

  Ran various public houses across London and Essex, duties included: Stock control Staff training, hiring disciplinary action Account management Roster planning Health and safety/hygiene audits High customer service delivery Bar and kitchen duties Special event planning Ran various public houses across London and Essex, duties included: Stock control Staff training, hiring disciplinary action Account management Roster planning Health and safety/hygiene audits High customer service delivery Bar and kitchen duties Special event planning