Learning And Development Specialist

• Jul 2022 - Present

Systems and Operations Trainer

• Sep 2018 - Aug 2022

Manage team of trainers. Plan the structure of training courses at a high level. Design, build and maintain e-learning modules using appropriate software (articulate). Act as super user on each database. Suggest areas of concern to be audited. Analyse quality of data within systems in line with Business Systems team. Carry out training in one to one or group sessions for Rydon Maintenance including sub contractors and Clients as appropriate. Design and maintain all training material (handouts, screen shots and exercises). Maintain appropriate records of learner development and attendance via Rydon Online Academy. Plan, organise and chair Bi-monthly super user.

Business Systems Trainer

• Jul 2014 - Sep 2018

Act as a super user on each database. Provide suggestions for improvement to the systems suppliers. Assist with assessing training needs for Rydon Maintenance. Carry out training in one to one or Group sessions. Maintain appropriate records of learner development. Evaluate the effectiveness of training sessions. Highlight areas for additional training. Conduct internal audits to ensure compliance. Working alongside Housing and Healthcare Contracts.Actively design and deliver engaging courses to ensure a consistent and pleasurable approach to training. Identify Learning Styles and adapt the session to provide the best possible content to the delegate.Implement new procedures to ensure that training needs are adhered to and commitment is made from all areas of the business, so that all colleagues are trained in their specific areas.Support and coach colleagues through any issues they may have when using the system.Address business awareness by ensuring that colleagues in their area understand and apply the appropriate company standards, processes and procedures.

Operations Trainer

• Jun 2007 - Jul 2014

Working with 20 branch managers and 500 remote employees. Supporting other trainers cross district. Duties include presentations, facilitation, and diary management, keeping accurate records, inducting new employees and delivering training in all aspects, such as skills, technical and behavioural learning. Capturing training needs from the companies review process Working with 20 branch managers and 500 remote employees. Supporting other trainers cross district. Duties include presentations, facilitation, and diary management, keeping accurate records, inducting new employees and delivering training in all aspects, such as skills, technical and behavioural learning. Capturing training needs from the companies review process

Supervisor

• 2000 - 2007

Leading and supporting the team to ensure that all tasks were completed within timescales set. Duties include, opening and closing of the store, cash handling, stock maintenance, accurate ordering, payroll, profit and loss, training colleagues, Health and Safety checks, customer service and dealing with complaints Leading and supporting the team to ensure that all tasks were completed within timescales set. Duties include, opening and closing of the store, cash handling, stock maintenance, accurate ordering, payroll, profit and loss, training colleagues, Health and Safety checks, customer service and dealing with complaints