Experience

On Side Hospitality LTD

• United Kingdom
• Events Services
• 1 - 100 Employee

• Senior Operations Manager

  • Jan 2022 - Present

• Operations Manager

  • Jan 2020 - Present



Strip Wax Bar

• Junior Buyer - Lingerie Beauty & Swimwear

  • Apr 2019 - Dec 2019

  Work to drive and increase retail sales across all stores by having the right retail mixMeeting with suppliers and new brands and building strong working relationships.On-boarding of 3 major brands to diversify stock and maximise potential for sales.Prioritising top selling lines and monitoring stock levels and placing top ups when needed.Working with suppliers to ensure there are no delays - communicating any issues promptly,Assist with stock management, processing incoming deliveries, packing and tagging and arranging transportResponsible for ensuring company stock take procedures are adhered to.Being the first point of contact for stores and suppliers for all retail related issues and sale and ensuring training is given for all new products and brands.Generating and raising all purchase orders and ensuring smooth delivery of stock.Delegating tasks to BAA to ensure the smooth running of the department.



Mountain Warehouse

• United Kingdom
• Retail
• 700 & Above Employee

• Buying Assistant - Womenswear

  • May 2018 - Apr 2019

  Taking ownership of the leggings department - doing approvals with buyer, attending fit sessions and writing monday trade reports to analyse salesIn charge of coordinating monthly sample sales - organising all aspects and other BAAsResponsible for sample management and critical path for over 240 optionsEnsuring there are no delays - chasing suppliers and logistics team Working effectively and efficiently to raise all purchase orders to tight deadlines Taking ownership of the leggings department - doing approvals with buyer, attending fit sessions and writing monday trade reports to analyse salesIn charge of coordinating monthly sample sales - organising all aspects and other BAAsResponsible for sample management and critical path for over 240 optionsEnsuring there are no delays - chasing suppliers and logistics team Working effectively and efficiently to raise all purchase orders to tight deadlines



M&Co

• United Kingdom
• Retail Apparel and Fashion
• 300 - 400 Employee

• Merchandising Assistant - Knitwear

  • Nov 2017 - Apr 2018

  ¥ Reporting directly to Merchandiser while working to support brands and mens accessories departments ¥ Analysing past sales figures/trends to anticipate future product needs¥ Presenting trade reports to director’s in absense of merchandiser¥ Liaise with suppliers and key stores weekly ¥ Allocating certain amounts of stock and creating ratios based on past sales figures ¥ Reporting directly to Merchandiser while working to support brands and mens accessories departments ¥ Analysing past sales figures/trends to anticipate future product needs¥ Presenting trade reports to director’s in absense of merchandiser¥ Liaise with suppliers and key stores weekly ¥ Allocating certain amounts of stock and creating ratios based on past sales figures



La Novia Edinburgh

• United Kingdom
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Department Coordinator

  • Jan 2016 - Apr 2016

  ¥ Attended buying meetings with brand ‘Stella York’ and devised a strategy to increase sales¥ Created extensive spreadsheets with data analysis of customer and purchasing trends ¥ Frequently updated the window displays and visual merchandising of the store¥ Generated content for blogs and social media to achieve greater interaction with clients¥ Represented the brand with a high level of professionalism with a focus on service during appointments in a caring and practical manner



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2015 - Dec 2015

  ¥ Selling of lingerie which required excellent product knowledge and awareness of different products and brands¥ Providing the highest standard of customer assistance by offering advice, problem solving and handling customer complaints¥ Worked effectively to promoting the M&S Bank services and introducing the new ‘Sparks’ card to customers ¥ Selling of lingerie which required excellent product knowledge and awareness of different products and brands¥ Providing the highest standard of customer assistance by offering advice, problem solving and handling customer complaints¥ Worked effectively to promoting the M&S Bank services and introducing the new ‘Sparks’ card to customers



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Feb 2015 - Oct 2015

  ¥ Responsible for driving sales and promoting the online and directory services and meeting daily targets in signing up new customers ¥ Enthusiastically greeting customers and assisting customers when necessary¥ Offering customers a professional shopping experience, solving problems and professionally dealing with complaints¥ Ensured stock was presented in accordance with visual merchandising guidelines and took part in phase changes to creatively style the shop floor to maximise sales.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2014 - Jan 2015

  • Offering a professional shopping experience, solving problems and professionally dealing with complaints• Learning quickly to operate photo printing technology • Offering a professional shopping experience, solving problems and professionally dealing with complaints• Learning quickly to operate photo printing technology



Neil Fordyce Photography

• Photography

• Administrative Assistant

  • Jul 2012 - Jul 2013

  • Provide administrative and analytical support to management team• Providing exemplary proactive diary management support• Supported the domestic and travel arrangements, finding the most cost-effective solutions• Maintained an effective personnel filing system• Responsible for handling all general queries from new and existing customers • Provide administrative and analytical support to management team• Providing exemplary proactive diary management support• Supported the domestic and travel arrangements, finding the most cost-effective solutions• Maintained an effective personnel filing system• Responsible for handling all general queries from new and existing customers



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2011 - Jan 2012

  • Assistant with appointment management for bra fittings• Ensuring high quality customer service through informed and efficient service • Assistant with appointment management for bra fittings• Ensuring high quality customer service through informed and efficient service