Nicola Lane

Associate at Bourton Group LLP
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Contact Information
us****@****om
(386) 825-5501
Location
Milton Keynes, England, United Kingdom, UK

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5.0

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Gerry Davies

Nicola completed a specific assignment for us to kick start our path to improved learning in our sales and customer service teams. She excelled on several fronts: she was very creative, happy to get her hands dirty and actually design and deliver some of the most urgent modules, totally credible in front of our Board when sharing updates and she also understands that a meeting without biscuits is an email.

Dale Kirk

Nicola arrived at Nissan Technical Centre Europe and immediately made a big impact by recognising what the most pressing needs were and engaging Thales Training & Consultancy to help fill those needs. She has taken the time to understand what her own stakeholders needs are and builds strong relationships with people who can help her meet those needs. Nicola provided clear vision, direction and priority in developing and sourcing solutions that fit the specific needs of Nissan Technical Centre. Nicola has a brilliant understanding of how people develop and what an organisation needs to enable it's people to achieve all they can be. She combines great experience and understanding with string commercial focus on delivering excellence to her internal stakeholders. On top of her knowledge, skills and experience Nicola has a fantastically supportive and encouraging personality. She is a pleasure to work with, provides focussed feedback and welsomes the ideas and contributions of others.

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Credentials

  • TAP Certificate in Training Delivery
    THE BRITISH INSTITUTE FOR LEARNING AND DEVELOPMENT
    Oct, 2016
    - Nov, 2024

Experience

    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Associate
      • Jan 2023 - Present

    • Director
      • Sep 2022 - Present

      Provides L&D consultancy and flexible associate resource services. Provides L&D consultancy and flexible associate resource services.

    • United Kingdom
    • Wholesale Building Materials
    • 1 - 100 Employee
    • Learning & Talent Project Manager
      • Mar 2022 - Nov 2022

    • United Kingdom
    • Rail Transportation
    • 700 & Above Employee
    • Learning Consultant
      • Feb 2020 - Dec 2021

    • United Kingdom
    • Freight and Package Transportation
    • 700 & Above Employee
    • HR Project Manager (Contract)
      • Jul 2019 - Feb 2020

    • United Kingdom
    • Rail Transportation
    • 700 & Above Employee
    • Learning And Development Specialist (contract)
      • Nov 2017 - Jul 2019

    • United Kingdom
    • Motor Vehicle Manufacturing
    • 400 - 500 Employee
    • Head of Learning and Development
      • Aug 2015 - Apr 2017

      Strategic leadership of a function of 45 Commercial and Technical Training specialists, serving a business of c2600 employees across the UK • Partnering with Directors to understand business needs & strategy • Creation and implementation of strategic objectives to increase capabilities and employee engagement, with a reportable ROI measure where applicable • Introduction of new Digital Learning Strategy and interventions, including re-design and roll out of LMS, introducing a Learning APP & recruitment of Digital Learning Manager to maintain • Project managed overhaul of customer contact centre – moving from reactive agents to proactive sales teams • Diagnosis of Leadership skills gaps to adapt to new operating model. Design and delivery of programme to support 85 Operations Managers • Increasing business wide team performance through training delivery on Leadership styles and climates, to the Senior Leadership Team, and a cascaded version to other levels • Created communities of Leadership learning - through various channels • Launch of Potential Managers Programme, to identify future Leadership talent and pipeline. Design and Delivery of Assessment Centres for c75 applicants • Business lead on whole employee journey project from attraction, recruitment, onboarding, induction to ongoing continuous development and talent pipeline • Executive Coaching to Senior team– Hays Styles & Climates and 360s • Introducing concept of ‘Purpose Led’ Leadership to achieve 2020 vision • Increased employee engagement within function by 10%, sitting at 90% Oct Show less

  • Freelance
    • National
    • L&D Consultant
      • Oct 2013 - Aug 2015

      Various freelance projects Various freelance projects

    • Japan
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Training Controller
      • Jun 2012 - Aug 2013

      Responsbility for all Learning & Development of R&D personnel in Cranfield and Europe (c1500 people) - Produced training strategy for Europe, across Technical, Leadership and Humanities Capabilities - Produced Competency Framework / Learning Journeys for Engineers - Design, Develop & Roll out of Leadership & Development Programme for 1st line Manager population in UK & Spain - Working with OD team on cultural change - introducing Coaching to a high performance engineering environment - SAP Migration - Graduate Recruitment & Training Programme - Design & roll out of 360 & feedback sessions Show less

    • United Kingdom
    • Business Consulting and Services
    • 200 - 300 Employee
    • Learning & Development Manager
      • 2007 - Feb 2012

      Speedy Hire plc are a tool hire and service business within the construction industry. They have around 350 hire depots nationwide, with c4200 employees and are branching out into overseas markets. • Project Manager HR transformation team tasked with reducing headcount by 25%, from over 4000 staff to 3000 in 18 months• Large scale, multi-function Process Mapping, creating synergies, restructure from 10 business units to a unified ‘One Speedy’ company benefitting from both horizontal and vertical strategic alignment• Initial set up of national Training Academy and support function in 2007, from concept to operational – all recruitment, processes & systems• Set up Construction Skills relationship generating c.£150k pa in grants• Created a Drivers Academy and saved the Fleet Manager £100kpa • Managed Client relationship between Speedyhire and C&C, attending Board meetings and reporting on KPIs• Business Partnering to Speedy Business unit MDs (prior to restructure)• Produced ‘What Good Looks Like’ as a result of Training Needs Analysis, 4200 employees across 360 depots• Project Managed LMS workstream, supplier & IT for successful roll out of LMS system• Managed a team of 8 technical trainers, 4 co-ordinators and external suppliers Show less

    • Interim Academy Manager
      • Jun 2007 - Jan 2008

      Interim Academy Manager whilst employed by Carter & Carter plcManaged contract with Speedy on a day to day basisMonitored and reported on KPIsSet up of Academy : recruiting, process mapping, TLNA, business partnering to subsidary MDs, Internal Academy launch & communication

    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Team Leader, Learning Services (Volkswagen, Employed by Carter & Carter plc)
      • Jan 2005 - Apr 2007

      • Set up and motivate a new team of 8 co-ordinators in the ‘Delegate Experience’ team – a dedicated delegate customer service team • Establish team and individual objectives in line with contract KPI’s • Identify MBIs, report monthly, gain buy in and ownership • Analyse commonalities in processes for different brands, combine and share best practice where possible • Event manager for the Brands (VW, Audi, Skoda, SEAT) Main achievements: • Part of management team merging c100 staff, from 2 other suppliers, TUPE transfers, restructure, change management • Worked on ITT for new LMS system and involved in assessing tender pitches • Awarded Star Performer status (70 people out of 3000) • Maintained 90% utilisation of the NLC consistently in 2006 • Qualified, canvassed and presented to new prospects for C&C • At initial launch setup of brand new function to support the opening of the National Learning Centre for the VW Group in January 05 • Regular client review meetings, achieved 100% across all programme KPI’s Show less

    • France
    • Insurance
    • 700 & Above Employee
    • Fleet Account Exec (Volkswagen)
      • Sep 2002 - Dec 2004

  • Recruit plc
    • Milton Keynes, United Kingdom
    • Recruitment Consultant
      • Jan 2000 - Aug 2002

      Permanent Recruitment Consultant, senior commercial roles Permanent Recruitment Consultant, senior commercial roles

Education

  • The Open University
    Psychology BSc
    2019 - 2023
  • CIPD Qualifications
    CIPD in HRD Management level 5
    2010 - 2011
  • Cardinal Wiseman RC High School & Sixth Form

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