Experience

Secure Healthcare Solutions
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Healthcare Assistant

  • Jan 2019 - Present

My Life
• United States
• Computer and Network Security
• Mom

  • Jan 2018 - Present


Forever Living Products (UK) Ltd

• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Manager

  • Oct 2016 - Present

• Supervisor

  • Sep 2015 - Sep 2016

  Forever Living Products began its operations in the UK in 1992 and has grown from nothing to being the largest provider of Aloe Vera products in the UK in a very short period of time. Sales in the UK alone are now in excess of £50m.I am currently looking for like minded individuals to join my team, those who have dreams and goals please get in touch and learn more about this amazing opportunity!

• Assistant Supervisor

  • Jun 2015 - Aug 2015

  Forever Living Products began its operations in the UK in 1992 and has grown from nothing to being the largest provider of Aloe Vera products in the UK in a very short period of time. Sales in the UK alone are now in excess of £50m.I am currently looking for like minded individuals to join my team, those who have dreams and goals please get in touch and learn more about this amazing opportunity!



RAC

• United Kingdom
• Vehicle Repair and Maintenance
• 700 & Above Employee

• Customer Solutions Specialist

  • Jul 2010 - Apr 2016

  Offer the best possible solution ensuring provision of a professional and quality service, which meets or exceeds customers’, needs and agreed organizational goals. Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be pro actively managed through to satisfactory completion. Make relevant contact with all customers following a breakdown incident and, where necessary, provide progress updates using appropriate resources and technology to improve service delivery. Develop positive and value based relationships with all colleagues within Roadside Services, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service. Give consideration to the most cost effective resolution using the repair network and 3rd party supply chain. Liaise and communicate with internal and external contacts ensuring that resources are available and services are provided on a timely and efficient basis, taking responsibility for the quick and effective resolution of all customers’ needs. Effectively manage ICAD through Auto Dispatch functionality to deliver effective deployment decisions, through constant monitoring and management of Resource Alarms and Messages. Complete understanding of the Contractor Working Arrangements, with responsibility for effective management and application of contractor adjustments and where appropriate to apply. With key accountability for reducing manual claims for contractor payment. Contribute to defined individual and team performance targets, which achieve profitability, growth and service excellence. Constantly update and maintain product and skills based knowledge in order to provide inspirational service. Show less



Skandia

• Sweden
• Insurance
• 700 & Above Employee

• Team Leader

  • Mar 2000 - Jul 2002

  Managing a team of 28 staff on my section of Customer Service. Dealing with complaints, understanding and re-assuring the client and explaining how things were going to be put right. Attending management meetings and taking minutes to be distributed to the relevant people. Writing reports and recording statistics. Running team meetings and staff appraisals on a monthly basis, also dealing with sickness/absence and holidays. Prioritising the workload as working to a strict dealing deadline, dealing with e-mails and reporting to my supervisor on a daily basis. Attending relevant managing training courses and CBT’s. Show less



Marsh & McLennan

• United States
• Financial Services
• 700 & Above Employee

• Insurance Technician

  • Jan 1998 - Mar 2000

  Duties included dealing with new business quotes, incoming and outgoing following leads, and passing details to insurers. Once the price was given by insurers I would inform the client with price, inclusions and exclusions and trying to close sale. This was all small businesses and commercial clients, I worked towards meeting weekly targets. Duties included dealing with new business quotes, incoming and outgoing following leads, and passing details to insurers. Once the price was given by insurers I would inform the client with price, inclusions and exclusions and trying to close sale. This was all small businesses and commercial clients, I worked towards meeting weekly targets.



Jardine Lloyd Thompson

• Italy

• Affinity Schemes Co-ordinator

  • Jan 1996 - Jan 1998

  This involved dealing with all the special scheme policies i.e. thatched properties, caravans, unoccupied properties, office, PI & PL, travel, motor etc. I dealt with new policies, renewals, claims and cancellations both by phone and post. I also liaised with insurers regarding high risk, high claims and negotiated with them to get the best deal for clients. This involved dealing with all the special scheme policies i.e. thatched properties, caravans, unoccupied properties, office, PI & PL, travel, motor etc. I dealt with new policies, renewals, claims and cancellations both by phone and post. I also liaised with insurers regarding high risk, high claims and negotiated with them to get the best deal for clients.