Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Group Digital Manager

  • Aug 2015 - Present

  O’Brien provides vehicle glass, glazing, electrical and plumbing services to consumer and business customers. My role has been to evolve the O’Brien digital experience for customers. Initially taking control after prior outsourcing, I have delivered a new digital ecosystem, new online customer experience and improved our online marketing program. I support a range of other high value projects and have responsibility for high sales, performance and customer satisfaction targets. O’Brien provides vehicle glass, glazing, electrical and plumbing services to consumer and business customers. My role has been to evolve the O’Brien digital experience for customers. Initially taking control after prior outsourcing, I have delivered a new digital ecosystem, new online customer experience and improved our online marketing program. I support a range of other high value projects and have responsibility for high sales, performance and customer satisfaction targets.



ACT Government

• Australia
• Government Administration
• 700 & Above Employee

• Marketing, Comms, CX Team Manager

  • Oct 2013 - Jul 2015

  The Public Transport department of the ACT Government looks after all aspects of transport in Canberra. This includes ACTION Buses, Light Rail, cycling and walking services. I led the marketing, communications and customer experience strategies, programs, activities, channels and teams. Digital was a key factor due to a very vocal and time pressured customer base. The Public Transport department of the ACT Government looks after all aspects of transport in Canberra. This includes ACTION Buses, Light Rail, cycling and walking services. I led the marketing, communications and customer experience strategies, programs, activities, channels and teams. Digital was a key factor due to a very vocal and time pressured customer base.



Threesides Marketing

• Australia
• Advertising Services
• 1 - 100 Employee

• Digital Marketing Manager

  • Oct 2012 - Sep 2013

  This was my first role after emigrating to Australia from the UK at a boutique digital marketing agency specialising in digital services and training. Clients ranged across all industries. I worked with clients to identify their digital marketing strategies to improve online presence, experience, communications and conversions then providing recommendations to deliver excellent value and results. This was my first role after emigrating to Australia from the UK at a boutique digital marketing agency specialising in digital services and training. Clients ranged across all industries. I worked with clients to identify their digital marketing strategies to improve online presence, experience, communications and conversions then providing recommendations to deliver excellent value and results.



THUS

• London, United Kingdom

• Online Channel & Marketing Manager

  • Apr 2010 - Apr 2012

  A subsidiary of Cable and Wireless Worldwide, providing telecommunications and internet services to primarily business but also consumer customers. I managed all online communications, projects and channels for THUS / Demon brands. This included writing a range of online content (e.g. blogs, enews, articles) to increase awareness, interaction and conversions, plus launching a new customer portal. A subsidiary of Cable and Wireless Worldwide, providing telecommunications and internet services to primarily business but also consumer customers. I managed all online communications, projects and channels for THUS / Demon brands. This included writing a range of online content (e.g. blogs, enews, articles) to increase awareness, interaction and conversions, plus launching a new customer portal.



Carpetright

• United Kingdom
• Retail
• 700 & Above Employee

• Online & Ecommerce Marketing Manager

  • Aug 2009 - Jan 2010

  Short term project role as part of the e-commerce team, to deliver the e-commerce website for Carpetright and Sleepright and execute the online launch plans and introductory marketing activities and communications. Short term project role as part of the e-commerce team, to deliver the e-commerce website for Carpetright and Sleepright and execute the online launch plans and introductory marketing activities and communications.



UK2

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Head of Marketing

  • Sep 2006 - May 2009

  Ran all marketing and communication activities and product developments for UK2 Ltd, increasing customers, sales and revenue. Also advised on and assisted with UK2 Group marketing in the UK and US. Ran all marketing and communication activities and product developments for UK2 Ltd, increasing customers, sales and revenue. Also advised on and assisted with UK2 Group marketing in the UK and US.



Pipex Communications

• Telecommunications
• 1 - 100 Employee

• Product & Marketing Team Manager

  • Feb 2005 - Aug 2006

  During my time at Pipex my role quickly grew to look after both product and marketing teams, providing much greater integration and cross functional team effectiveness. During my time at Pipex my role quickly grew to look after both product and marketing teams, providing much greater integration and cross functional team effectiveness.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Campaign / Product / Marketing Manager

  • Aug 1996 - Jan 2005

  From starting as a graduate I was rapidly promoted within BT and held various marketing related roles in different departments across the organisation. From starting as a graduate I was rapidly promoted within BT and held various marketing related roles in different departments across the organisation.