Experience

AI Superior Services

• Germany
• IT System Data Services
• 1 - 100 Employee

• Head Of Digital Transformation

  • Feb 2022 - Present

  Working with clients in a consultative way: helping them translate their business objectives into digital strategies. Working with clients in a consultative way: helping them translate their business objectives into digital strategies.



Mbicycle

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Information Technology Operations

  • Sep 2018 - Present

  Responsible for the overall company-wide effectiveness and efficiency. Ensure high levels of functionality, performance, and business alignment. Develop and implement standards, procedures, and operational IT processes. Systematically monitor for problem and opportunity areas and be proactive in assessing and making recommendations for improvement. Responsible for the overall company-wide effectiveness and efficiency. Ensure high levels of functionality, performance, and business alignment. Develop and implement standards, procedures, and operational IT processes. Systematically monitor for problem and opportunity areas and be proactive in assessing and making recommendations for improvement.



EPAM Systems

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Specialist

  • Jan 2015 - Sep 2018

  Troubleshoot issues and determine the underlying problem and recommend a proper solution. Understand and execute standard escalation procedures with our tiered support group. Strong communication skills to be able to work with employees and assist non-technical users with troubleshooting issues remotely. Open all cases, assist with project needs and assists with the scheduling of staff for project guidelines for large projects. Coordinates and/or assist in the… Show more Troubleshoot issues and determine the underlying problem and recommend a proper solution. Understand and execute standard escalation procedures with our tiered support group. Strong communication skills to be able to work with employees and assist non-technical users with troubleshooting issues remotely. Open all cases, assist with project needs and assists with the scheduling of staff for project guidelines for large projects. Coordinates and/or assist in the installation of hardware and software Assist with the creation, closure, reviewing and oversee of the technical teams schedule on a daily basis. Maintain/update all technical layouts and network documentation when needed. Quality Assurance – call clients after every case is closed to ensure that they are satisfied with the service. Call quality Improvement – Call monitoring. Communication and processes are essential components of providing a quality service, so it’s important to monitor and assess both of them on a regular basis. Review calls provide both staff and management with ongoing quality and personal development mechanism. Create best practices, communication, and listening techniques, conflict negotiation, and responses to difficult customer behaviors with a focus on documentation, problem-solving, and troubleshooting Create and manage training and knowledge base material. Show less Troubleshoot issues and determine the underlying problem and recommend a proper solution. Understand and execute standard escalation procedures with our tiered support group. Strong communication skills to be able to work with employees and assist non-technical users with troubleshooting issues remotely. Open all cases, assist with project needs and assists with the scheduling of staff for project guidelines for large projects. Coordinates and/or assist in the… Show more Troubleshoot issues and determine the underlying problem and recommend a proper solution. Understand and execute standard escalation procedures with our tiered support group. Strong communication skills to be able to work with employees and assist non-technical users with troubleshooting issues remotely. Open all cases, assist with project needs and assists with the scheduling of staff for project guidelines for large projects. Coordinates and/or assist in the installation of hardware and software Assist with the creation, closure, reviewing and oversee of the technical teams schedule on a daily basis. Maintain/update all technical layouts and network documentation when needed. Quality Assurance – call clients after every case is closed to ensure that they are satisfied with the service. Call quality Improvement – Call monitoring. Communication and processes are essential components of providing a quality service, so it’s important to monitor and assess both of them on a regular basis. Review calls provide both staff and management with ongoing quality and personal development mechanism. Create best practices, communication, and listening techniques, conflict negotiation, and responses to difficult customer behaviors with a focus on documentation, problem-solving, and troubleshooting Create and manage training and knowledge base material. Show less



Angel Computer Network Services, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Manager Of Technology & Consulting Services

  • Aug 2010 - May 2015

  - Consulting and management of the entire technological process; - Provide superior, industry-leading client service; - Develop engagement proposals and budgets in conjunction with Project Managers; - Use a combination of technical, leadership and business expertise to lead multiple programs; - Assess client situation and define approach, structure and plan for new engagements; - Ability to talk “tech” and leverage technical knowledge (ie Java, React, firewalls, environments… Show more - Consulting and management of the entire technological process; - Provide superior, industry-leading client service; - Develop engagement proposals and budgets in conjunction with Project Managers; - Use a combination of technical, leadership and business expertise to lead multiple programs; - Assess client situation and define approach, structure and plan for new engagements; - Ability to talk “tech” and leverage technical knowledge (ie Java, React, firewalls, environments, etc.) to plan and ensure the solution will achieve the desired outcome; - Proactively mitigate high impact risks to prevent them from turning into issues and support efforts to manage and resolve critical issues; - Strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, and strong attention to detail; - Ensure efforts are coordinated and consistent across remote, onsite, client, and 3rd party resources. Show less - Consulting and management of the entire technological process; - Provide superior, industry-leading client service; - Develop engagement proposals and budgets in conjunction with Project Managers; - Use a combination of technical, leadership and business expertise to lead multiple programs; - Assess client situation and define approach, structure and plan for new engagements; - Ability to talk “tech” and leverage technical knowledge (ie Java, React, firewalls, environments… Show more - Consulting and management of the entire technological process; - Provide superior, industry-leading client service; - Develop engagement proposals and budgets in conjunction with Project Managers; - Use a combination of technical, leadership and business expertise to lead multiple programs; - Assess client situation and define approach, structure and plan for new engagements; - Ability to talk “tech” and leverage technical knowledge (ie Java, React, firewalls, environments, etc.) to plan and ensure the solution will achieve the desired outcome; - Proactively mitigate high impact risks to prevent them from turning into issues and support efforts to manage and resolve critical issues; - Strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, and strong attention to detail; - Ensure efforts are coordinated and consistent across remote, onsite, client, and 3rd party resources. Show less