Experience

Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• Front of House Team Leader

  • May 2017 - Apr 2018

  United Kingdom Responsible for all aspects in the daily management of the Talent Academy including: - • Managing the building, grounds, facilities and equipment ensuring all aspects of health and safety, fire and environment regulations are maintained • Co-ordinating an annual plan and resources for training, meetings, examinations, and recruitment requirements at the academy. • Budget management gaining additional revenue through external customers for room hire and film projects… Show more Responsible for all aspects in the daily management of the Talent Academy including: - • Managing the building, grounds, facilities and equipment ensuring all aspects of health and safety, fire and environment regulations are maintained • Co-ordinating an annual plan and resources for training, meetings, examinations, and recruitment requirements at the academy. • Budget management gaining additional revenue through external customers for room hire and film projects • Administration and arrangements for all new starters into Virgin Trains, sending joining instructions for training, IT requirements, HR administration, booking hotels and making travel arrangements, measuring and ordering of uniforms and equipment • Working in partnership with Career Ready to offer 6-week paid internships to sixth form students in various departments throughout the business

• Responsible Business Manager

  • Dec 2014 - May 2017

  United Kingdom • Implementation and delivery of environmental aspects and impacts of the business, specifically identifying strategies for managing waste disposal and reducing energy consumption • Internal ISO 14001 and 50001 environment and energy audits • Data analysis requiring attention to detail • Engaging colleague to Go Green campaign and behavioural changes • Collaborate with Small Medium Enterprises to provide a diverse and exiting offer to customers at stations and on… Show more • Implementation and delivery of environmental aspects and impacts of the business, specifically identifying strategies for managing waste disposal and reducing energy consumption • Internal ISO 14001 and 50001 environment and energy audits • Data analysis requiring attention to detail • Engaging colleague to Go Green campaign and behavioural changes • Collaborate with Small Medium Enterprises to provide a diverse and exiting offer to customers at stations and on trains • Support Charity Partnership to increase awareness and reduce stigma of mental health with colleagues, communities and customers • Introducing POP-UP at Virgin Trains East Coast, responsibilities highlighted below

• Pop-up Business Manager

  • Dec 2013 - Dec 2014

  • Created and developed POP-UP initiative at all Virgin Trains stations • Supported, collaborated and engaged with over 200 various micro and small businesses across the west coast mainline to show case products and services at busy railway stations • Success saw positive local, regional and national press coverage of over £75,000 advertising equivalent • As a direct result of POP-UP the businesses reported 33% increase and 50% growth as suppliers to other businesses

• Development Manager

  • May 2013 - Dec 2013

  United Kingdom Secondment to work within the local community and successfully develop an idea to utilise available space for POP-UP shops and events for the following: - • Support small charities within the community to raise awareness assist in fundraising events • Community groups to raise awareness for local activities and initiatives, gain support and volunteers • Enable small independent businesses to promote their businesses and sell their goods and services through Pop-up shops

• Station based Customer Service Assistant

  • Jun 1999 - May 2013

  United Kingdom • Engaging with rail customers, station tenants and management • Daily duties in Ticket office and Travel Centre • Train Dispatch requiring excellent safety awareness and continuous professional education • Information Kiosk, announcer, Journey Care