Nicola Eira Brocklehurst π π
Independent Estate Agent at The Agents Network- Claim this Profile
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Bio
Michelle Conteh
Nicola was always the go to person when I had questions (about anything) and during this time Nicola was hard working, reliable, conscientious and honest. Her dedication and willingness to achieve the desired outcome is truly exceptional. She is extremely organised and has amazing communications skills. If you ever have the opportunity for Nicola to work for you, grab it with both hands, as she will be a tremendous assets and has my highest recommendation.
Ian Tims ACICM
Nicola and I worked together for a number of years. During our time together at an ethical bank, we went through a transition where the company became more focused on Sales delivery. Whilst much of this was met with resistance from many of the colleagues, Nicola and I were often leading the way. Nic was largely driven by finding suitable needs for customers, and how they would benefit from products that they might not have been aware of otherwise. In addition, we added a little friendly competition. She developed her sales approach purely around understanding her customers and listening to their concerns and needs, and finding suitable resolutions for them - doing Sales the right way. I hope to work with Nic again some day as she's truly a breath of fresh air!
Michelle Conteh
Nicola was always the go to person when I had questions (about anything) and during this time Nicola was hard working, reliable, conscientious and honest. Her dedication and willingness to achieve the desired outcome is truly exceptional. She is extremely organised and has amazing communications skills. If you ever have the opportunity for Nicola to work for you, grab it with both hands, as she will be a tremendous assets and has my highest recommendation.
Ian Tims ACICM
Nicola and I worked together for a number of years. During our time together at an ethical bank, we went through a transition where the company became more focused on Sales delivery. Whilst much of this was met with resistance from many of the colleagues, Nicola and I were often leading the way. Nic was largely driven by finding suitable needs for customers, and how they would benefit from products that they might not have been aware of otherwise. In addition, we added a little friendly competition. She developed her sales approach purely around understanding her customers and listening to their concerns and needs, and finding suitable resolutions for them - doing Sales the right way. I hope to work with Nic again some day as she's truly a breath of fresh air!
Michelle Conteh
Nicola was always the go to person when I had questions (about anything) and during this time Nicola was hard working, reliable, conscientious and honest. Her dedication and willingness to achieve the desired outcome is truly exceptional. She is extremely organised and has amazing communications skills. If you ever have the opportunity for Nicola to work for you, grab it with both hands, as she will be a tremendous assets and has my highest recommendation.
Ian Tims ACICM
Nicola and I worked together for a number of years. During our time together at an ethical bank, we went through a transition where the company became more focused on Sales delivery. Whilst much of this was met with resistance from many of the colleagues, Nicola and I were often leading the way. Nic was largely driven by finding suitable needs for customers, and how they would benefit from products that they might not have been aware of otherwise. In addition, we added a little friendly competition. She developed her sales approach purely around understanding her customers and listening to their concerns and needs, and finding suitable resolutions for them - doing Sales the right way. I hope to work with Nic again some day as she's truly a breath of fresh air!
Michelle Conteh
Nicola was always the go to person when I had questions (about anything) and during this time Nicola was hard working, reliable, conscientious and honest. Her dedication and willingness to achieve the desired outcome is truly exceptional. She is extremely organised and has amazing communications skills. If you ever have the opportunity for Nicola to work for you, grab it with both hands, as she will be a tremendous assets and has my highest recommendation.
Ian Tims ACICM
Nicola and I worked together for a number of years. During our time together at an ethical bank, we went through a transition where the company became more focused on Sales delivery. Whilst much of this was met with resistance from many of the colleagues, Nicola and I were often leading the way. Nic was largely driven by finding suitable needs for customers, and how they would benefit from products that they might not have been aware of otherwise. In addition, we added a little friendly competition. She developed her sales approach purely around understanding her customers and listening to their concerns and needs, and finding suitable resolutions for them - doing Sales the right way. I hope to work with Nic again some day as she's truly a breath of fresh air!
Experience
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The Agents Network
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United Kingdom
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Real Estate
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1 - 100 Employee
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Independent Estate Agent
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May 2021 - Present
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Owner
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Apr 2020 - Present
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NEB Properties Ltd
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United Kingdom
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Real Estate
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Director
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Nov 2009 - Present
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The Debt Counsellors Charitable Trust
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United Kingdom
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Financial Services
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Specialist Debt Advisor
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Dec 2014 - Dec 2015
Having worked in both the banking and advice sector for the last 15 years, my broad skill-set has allowed me to fulfill my passion for supporting and empowering others to achieve financial stability in their lives. I have achieved this through the delivery of debt advice and training to frontline staff and community based groups. As a trainer, I aim to deliver high quality engaging and motivational content. The design and delivery of my courses are varied and creative to take account of varying learning styles; supportive of my studentβs learning and development goals being at the heart of what I do. Continued self-development and education within this role has included: Understanding Community Conflict - Sept 2005 Communicating with Speakers of Other Languages - Oct 2005 National Insurance - Guide to Contributions and Benefits - Oct 2005 Income Tax β Employee and Benefit Claimants - Nov 2005 Insolvency Training - Nov 2005 Welfare Benefits - June 06 Managing Yourself Through Change - Sept 06 Essential Debt Advice - Nov 06 Training for Trainers - Nov 07 Conflict Resolution - Dec 07 Assertiveness Training - Dec 07 Court Advocacy - Mortgage Possession - June 08 Housing Rights - Jan 09 Certificate in Teaching Basic Skills Home Tuition - Manchester City Council - March 2009 Level 3 NVQ - Advice & Guidance - Aug 2010 IMA β Utility & Fuel Debt - June 2010 Cert of credit in Money Advice Practice - Nov 2010 PTTLLS β adult teaching - Aug 2012 Housing Diversity Network β Mentoring Programme - Dec 2012 First Aid at Work - April 2013 IMA - Financial Capability Coaching Skills for Money Advisors - Oct 2013 Preparing for the Enforcement Act - Nov 2013 Housing Law for the Money Advice Sector - Jan 2014 Migrants and Housing Benefit - July 2014 ILM Project Management - Nov 2014 Show less
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City South Manchester Housing Trust
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United Kingdom
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Civic and Social Organizations
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1 - 100 Employee
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Financial Inclusion Debt & Benefit Advisor/Trainer
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Apr 2012 - Dec 2014
β’ Advice giving in relation to personal finance, debt and financial inclusion (also qualified approved DRO intermediary) β’ Client interviewing, assessment of needs, case recording, reviewing and action planning β’ Advocate and negotiation with creditors on behalf of clients inc. court representation β’ Assisting clients through complaint procedures β’ Empowering clients through the use of self help material and online resources (preventative approach) β’ Experienced in making charity applications and advising on Income maximisation β’ Relationship building (inc. referrals) with internal and external partner agencies and stakeholders β’ Design and delivery of personal finance/debt training sessions to partner agencyβs frontline staff and volunteer groups β’ Assessment, marking, feedback and coaching/mentoring, as per accredited course criteria β’ Production of e-learning and website content, newsletters and promotional material β’ Experience of implementing and using case management systems β AdvicePro and Wroses β’ Experienced in producing statistical information and report writing for funders Show less
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Manchester City Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Financial Inclusion / Debt & Welfare Benefit Specialist
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Apr 2005 - Apr 2012
β’ Advice giving in relation to personal finance, debt and financial inclusion (also qualified approved DRO intermediary) β’ Client interviewing, assessment of needs, case recording, reviewing and action planning β’ Advocate and negotiation with creditors on behalf of clients inc. court representation β’ Assisting clients through complaint procedures β’ Empowering clients through the use of self help material and online resources (preventative approach) β’ Experienced in making charity applications and advising on Income maximisation β’ Relationship building (inc. referrals) with internal and external partner agencies and stakeholders β’ Design and delivery of personal finance/debt training sessions to partner agencyβs frontline staff and volunteer groups β’ Assessment, marking, feedback and coaching/mentoring, as per accredited course criteria β’ Production of e-learning and website content, newsletters and promotional material β’ Experience of implementing and using case management systems β AdvicePro and Wroses β’ Experienced in producing statistical information and report writing for funders Show less
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smile, The Internet Bank
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United Kingdom
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Financial Services
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Account Administrator
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Aug 2004 - Apr 2005
- Responding to customerβs online enquiries regarding their bank account/service - Answering customer telephone calls and following up customer queries - Responding to written complaints - Maintaining accurate customer records both computerised and on paper - Prioritise workload around business needs and staffing levels - Responding to customerβs online enquiries regarding their bank account/service - Answering customer telephone calls and following up customer queries - Responding to written complaints - Maintaining accurate customer records both computerised and on paper - Prioritise workload around business needs and staffing levels
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CLIC Sargent
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Musicians
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North West Fundraiser
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May 2004 - Aug 2004
- Promotion of the charity through local fundraising events - Co-ordinate fundraising activities and acting as a point of contact for supporters - Liaise with local media before, during and after fundraising events - Produce newsletters, posters and promotional literature - Promotion of the charity through local fundraising events - Co-ordinate fundraising activities and acting as a point of contact for supporters - Liaise with local media before, during and after fundraising events - Produce newsletters, posters and promotional literature
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Various
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Apr 2000 - May 2004
Please see above; also during my time at smile, The Internet Bank: - Foreign Services Administrator β In my role as a foreign services advisor I handled overseas transactions, queries and complaints which involved liaising with Relationship Managers at overseas banks. I also developed new processes and guidance notes for the team and management, in order to improve the effectiveness and quality of the service. - Project Assistant β As part of a one off project I assisted in the designing and implementation of a Culture Project looking at improving communication and relationships across the business. Resource and Development Assistant β this opportunity helped to develop my analytical skills, compiling and reviewing statistics for quarterly and annual reports for the call centre, with a view to making recommendations for review by the management team. - Quality Administrator β As a result of the skills I have developed within previous roles at the bank I was in a strong position to mentor other staff members. The main purpose of this role was to examine recorded calls from the service centre and analyse in a structured format how the service could be improved. This role required a keen eye for detail and a strong ability to coach including delivering constructive feedback, producing individual attainment plans and evaluation benchmarks/sales targets. I consider myself a βpeople personβ with the ability to respond tactfully and fairly to others. Show less
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Web Support Administrator
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Apr 1999 - 2000
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Paul Butler Associates
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United Kingdom
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Architecture and Planning
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1 - 100 Employee
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Office Administrator
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Apr 1998 - Apr 1999
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Community
