Experience

L&Q

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Tenancy Sustainment Officer

  • Apr 2018 - Present



One Manchester

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Support & Wellbeing Co-ordinator

  • Nov 2015 - Mar 2018



Eastlands Homes

• Manchester, United Kingdom

• Housing Officer

  • Mar 2009 - Nov 2015

  Managing an area of approximately 800 properties in East Manchester. This involved updating rehousing applications and letting properties. Completing Housing Benefit claims. Managing Tenancy Issues such as Exchanges, Successions and Assignments. Inspecting properties and low level support for customers who were struggling. Referring them to the correct agencies for further help. Managing an area of approximately 800 properties in East Manchester. This involved updating rehousing applications and letting properties. Completing Housing Benefit claims. Managing Tenancy Issues such as Exchanges, Successions and Assignments. Inspecting properties and low level support for customers who were struggling. Referring them to the correct agencies for further help.



Manchester City Council

• Housing Officer

  • Jul 1998 - Mar 2009

  Housing Officer managing 1200 properties in central Manchester. This role involved ordering repairs, tenancy issues and management. Letting available properties to suitable customers. Updating rehousing applications. Completing Housing Benefit Claims and dealing with Anti Social Behaviour.

• Housing Assistant

  • Nov 1996 - Jul 1998

  Customer facing taking enquires about rent, repairs and tenancy issues. Taking cash payments. Ordering repairs. Updating information for the Housing Officers and managing their appointments. I also managed the local garages, this entailed keeping the rent accounts up to date, sending relevant reminders about payments. Also ordering relevant repairs to maintain them to a high standard.