Experience

Balfour Beatty Living Places

• Construction
• 1 - 100 Employee

• Contract Director - East Sussex County Council

  • Sep 2022 - Present



Amey

• United Kingdom
• Civil Engineering
• 700 & Above Employee

• Account Director - Kent Highways

  • Jul 2021 - Sep 2022

• Account Director- Surrey Waste Partnership

  • Jan 2020 - Jul 2021

• Operations Director

  • Jun 2018 - Jan 2020



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Delivery Sector Manager

  • Jan 2016 - Jun 2018

  Overall responsibility for the management of delivery operations across 28 locations in SE London including the coaching and leadership of unit managers to ensure delivery of Unit and Sector KPIs.• Developed annual business plan to achieve agreed KPIs for the sector, in line with overall business strategy for Royal Mail.• Ensured policy adherence and embedded safety at the heart of the sector, leading to a significant reduction in accidents. The sector has achieved a 50% reduction in all accidents, a 60% reduction in Lost Time Accidents and a 34% reduction in Road Traffic Collisions within 12 months.• Delivered a 60% improvement on engagement scores with both managers and frontline staff.• Proactively planned and delivered change projects across the sector to maximise efficiency and deliver an improved quality of service for the customer.• Provided coaching, mentoring and performance management to the operational management team to drive performance and ensure units exceeded the expected KPIs within the anticipated timelines.• Mentored and encouraged females into Leadership roles, appointing females into 7 out of 15 Delivery Office Manager Roles within the sector.• Developed relationships and agreed major change projects with the Communications Workers Union in one of the most difficult IR environments in Royal Mail.• Budget responsibility of £50m per annum.• Resource management of a fleet of 250 + vehicles. Show less

• Advanced Delivery Operations Manager

  • Sep 2013 - Dec 2015

  Responsible for embedding and managing organisational and cultural change in an underperforming unit with a difficult IR history to ensure budget delivery and KPI’s. • Overall management of site operations within a unit of 180 front line personnel and 5 line managers in a fast paced, time critical environment.• Embedded a safer working culture that led to a reduction in Lost Time Accidents from 3 in the previous year to zero and a reduction from 14 accidents to 3, allowing the unit to not only achieve their safety scorecard but also to remove them from the High Impacting list for London.• Embedded resource to workload within a complex unit with strong IR issues, leading to a 7% improvement in YOY efficiency.• Planned and embedded a successful transformation that improved efficiency that delivered a performance 2.6% below budget and a 5.4% reduction in Gross spend YOY whilst improving overall customer service and delivering unit KPIs.• Worked alongside business partners to trial new products and introduce best practice across the business function. Show less



British Army

• Armed Forces
• 700 & Above Employee

• Recruitment / Human Resources Manager

  • Oct 2012 - Sep 2013

  Responsible for facilitating insight courses and selecting suitable individuals for future officer training at The Royal Military Academy Sandhurst. • Identifying, recruiting and retaining high calibre individuals with proven leadership potential.• Conduct selection interviews and exit interviews, providing successful candidates with constructive feedback and development plans including objectives for future testing.• Providing a fair and proven method of selection, providing equal opportunities for all candidates and selecting individuals displaying proven potential against a given standard.• Assess candidate’s leadership skills, analytical and planning skills, team work, verbal and written communication skills, physical and moral courage.• Assisting in the development of policy and procedures to enable compliance in all areas of employment legislation.• Compile accurate and thorough evidence based reports on each individual, confirming and denying success and highlighting areas for development. Show less

• Operations / Logistics Manager

  • Oct 2010 - Oct 2012

  Planned, executed and supervised all projects within sphere of command including ensuring the unit of 262 personnel were equipped, trained and configured for overseas deployments, contingency plans and the completion of routine daily operations across the UK.• Project managed the training and deployment of 262 personnel to both Afghanistan and Canada, within the time and budget constraints allocated, in which the unit was described as the best prepared unit the assessment staff had experienced.• Resource Management of a fleet circa 200 vehicles and a value of £30 million. • Management and command of complex logistic and security projects overseas, including emergency response planning, business resilience and continuity.• Planned and executed multi-agency and multi-national logistic convoys and immediate response teams globally.• Analysed, prioritised and allocated tasks to four subordinate teams.• Managed and coordinated emergency incident training, fuel spillage response plans, emergency reaction plans, protection of vital resources, resilience and continuity.• Managed the welfare, careers and discipline of 200 personnel, including training, mentoring and performance objectives for junior officers.• Ensured compliance with regulations, policy and procedures both civilian and military.• Prepared reports of the efficiency of the unit. Applying critical analysis of operational performance against objectives. Show less

• Logistics Operations Manager

  • Mar 2009 - Oct 2010

  Planned and affected all security, transport and resupply tasks in line with operational requirements utilising a vehicle fleet of 135 assets. Overall management of logistics operations and UK security operations within Kabul during the elections.• Received British Army Commanders Commendation and US Army Meritorious Service Medal for optimising transport operations within Afghanistan causing increased efficiency and productivity.• Planned and executed all security and logistics operations in Kabul, Afghanistan.• Researched, developed and implemented a new organisation wide operating strategy for logistic operations in Afghanistan.• Led and managed the procurement for contracts including the preparation of tender documents, award criteria and evaluation process. Monitored contractor performance and quality of service in accordance with the specification.• Direct management and reporting responsibility for a multi-national workforce circa 300 personnel including performance reviews, personal improvement plans and annual appraisals.• Liaised and developed business relationships with external organisations, contractors and international counterparts, transforming end to end processes within Kabul and delivering improved customer experience, productivity and efficiency. Show less

• Technical Fuel Training / Technical Petroleum Manager

  • Jan 2008 - Mar 2009

  Principle advisor to the chain of command on all fuel related issues and associated health and safety requirements.• Overall management and responsibility for the daily operation of the site works and associated health and safety requirements.• Conducted site surveys for bulk fuel installations and battlefield fuel installations.• Developed and managed bespoke spillage response plans and delivered exercises designed to test these procedures internally.• Provided expert analysis of complex technical fuel issues, providing advice and recommendations to senior management.• Managed the preparation of the units technical equipment for external inspections to both military and civilian standards and regulations.• Direct management and reporting responsibility for 54 personnel involving allocation of tasks, ensuring training needs were met and composing and delivering periodic appraisals and reports. Show less

• Transport Manager

  • Jan 2006 - Jan 2008

  Direct line manager for 48 personnel including allocation of tasks, ensuring training needs were met and composing and delivering periodic reports and appraisals. Resource management of up to £10M of specialist military equipment .



Telecom One

• London, United Kingdom

• Trainee Accountant

  • Jan 2001 - Apr 2003

  Prepare and audit accounts. Bank reconcilliations. Account reconcilliations. Audit invoices and statements for errors. Produce invoices and statements. Complete accounting records. Liaise with investors. Set up new investments. Prepare and audit accounts. Bank reconcilliations. Account reconcilliations. Audit invoices and statements for errors. Produce invoices and statements. Complete accounting records. Liaise with investors. Set up new investments.



David Lloyd Leisure

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Fitness Instructor/Personal Trainer

  • Aug 1998 - Jan 2003

  Carry out fitness assessment, consultations and inductions with new clients. Show clients how to use equipment effectively. Leading group exercise classes such as circuit training and spinning. Designing personal exercise programmes. Customer Service. Provide advice on healthy living and lifestyle changes. Provide personal training. Carry out fitness assessment, consultations and inductions with new clients. Show clients how to use equipment effectively. Leading group exercise classes such as circuit training and spinning. Designing personal exercise programmes. Customer Service. Provide advice on healthy living and lifestyle changes. Provide personal training.