Experience

Solve.it S.r.l.

• ITS Local Coordinator at 3M

  • Oct 2022 - Present

  As Local ITS Coordinator, I hold the following positions:• Regional/local coordination of global ITS project rollouts• Coordination/contribution of regional/local ITS projects• Coordination of IMAC-D(Install-Move-Add-Change-Disposal) and incident resolution operations for ITS• Ensure performance, availability, stability, satisfaction metrics for services are in-line with SLAs• Plan, coordinate and execute/contribute continuous improvement actions for services. • Plan, coordinate and execute/contribute actions to increase efficiency/productivity end user services• Plan, coordinate and execute all hands-on/on-site operations for ITS projects and activities • Plan, coordinate and execute all administrative/paperwork for all ITS projects and activities • Regional/local relationship management for regional/local vendors• Providing support for vulnerability management• Providing support for all items which are not in scope/know how/skill set of L2 Show less

• Information Technology Consultant

  • Oct 2020 - Present

  I hold the role of IT Consultant responsible for the second level of user support and management of the MS Office package as an administrator. I also provide support for the Exchange part with the creation and management of mailboxes. Everything is managed via an SAP-based ad hoc ticket system.Software: Windows OS, Active Directory, MS Office Admin console, Azure, Software for server virtualization, basic knowledge of storage environment and physical servers, MS Exchange, Software for remote control (AnyDesk, TeamViewer), Office package.Skills: multitasking, knowledge of IT programs (AD, Office Admin Console, Exchange), knowledge of Windows OS, knowledge of Azure Cloud environment, good troubleshooting skills, ability and dynamism to adapt to continuous updates of policies and programs according to customer needs, ability to manage communications between customer and team, management and modification of procedures on service operation, management and analysis of monthly reports with Service Review with the customer, excellent skills in spoken and written English. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advisor I, Technical Support

  • Dec 2019 - Sep 2020

  First level customer support activities for IT products. Problem analysis with proposed resolution to the customer. First level customer support activities for IT products. Problem analysis with proposed resolution to the customer.



CNR Service

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Service manager c/o Ferrero T.S.

  • Jan 2019 - Oct 2019

  I was responsible as Service Manager for the service my company offered to Ferrero.As Service Manager I had the following responsibilities:- Checking that the customer was satisfied with the service offered, coordinating the team to follow up on customer requests.- Compiling and creating reports to check the status of the service offered.- I ensured compliance with contractually defined SLAs.- Managing the work team.- Managing communications from the client to the work team.- Participation in periodic meetings with Ferrero managers to assess the progress of the service.- Analysis of Customer requests/requirements with evaluations of changes to be made to processes- Creation of monthly reports with subsequent Service Reviews with the Customer.Software: DataProtector, Veeam, HP OMi, VMWare, Active Directory, SCCM, SAP, MS Office.Skills: Multitasking, knowledge of IT infrastructure, knowledge of IT software (AD, Office Admin Console, Exchange, Virtualization Software), knowledge of Windows OS, good troubleshooting skills, ability and dynamism to adapt to continuous updates of policies and programs according to customer needs, ability to manage communications between customer and work team, management and modification of procedures on service operation, management and analysis of monthly reports with Service Review with the customer, excellent skills in spoken and written English. Show less

• Technology Consultant presso c/o Ferrero T.S.

  • Apr 2016 - Dec 2018

  I held the role of IT technician responsible for the monitoring and maintenance of the client's server infrastructure, both physical and virtual, as well as the detection of alerts on the systems installed on the servers.I also performed first-level activities as a user help desk for connection or Windows operating system problems.Software: Data Protector, Veeam, HP OMi, VMWare, Active Directory, SCCM, SAP, MS OfficeSkills: Multitasking, basic knowledge of IT infrastructure, basic knowledge of IT management software, flexibility on shifts (h24), English as a second language, good troubleshooting skills, ability and dynamism to adapt to continuous updates of policies and programmes according to customer needs. Show less