Experience

NHS Norfolk and Waveney Integrated Care Board (ICB)

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Project Manager

  • Apr 2020 - Present

  Contribute to performance improvement; support delivery of the #WeCareTogether People Plan through managing and leading successful delivery of projects within my portfolio • Working collaboratively with key stakeholders and partners within N&W ICS I successfully established our first Strategic Systems Leaders and Springboard Alumni Networks, as well as successfully establishing and launching our first System-wide Scwartz Round. • Supported with the design and implementation of our first Positive Action Programme (supporting the career development of BAME colleagues in B5 - 7 roles) • Identify and monitor risks and issues throughout project timeline, record mitigations and escalate as appropriate • Work with team members to investigate causes of any variance from project plan and proactively contribute to the implementation of solutions • Provide assurance of project delivery through production of regular reports (SITREP/Highlight Reports/Data) • Support programme boards, task and finish groups and clinical networks • Ensure project steering groups and supporting task and finish groups operate effectively using rigorous approach to delivery • Data collation, review and analysis to inform decisions and provide assurance • Work closely with colleagues' system-wide to ensure compliance of organisational processes such as contracting/procurement/tender • Track expenses and store transaction information securely for thorough financial reference and to remain within cashflow targets • Action customer feedback to promote continued service improvement • Evaluate and provide feedback of projects throughout project lifecycle



Norfolk Community Health and Care NHS Trust

• Hospitals and Health Care
• 300 - 400 Employee

• Learning and Development Advisor

  • Jun 2016 - Jun 2021

  Responsible for delivery of comprehensive, high-quality learning and development initiatives, and ensuring high standards of Mandatory Training and Induction were achieved within NCH&C • Successfully supported the Trust to achieve, and maintain, the required mandatory training compliance of >90% • Development and management of organisation's learning and development QA and evaluation processes • Provision of Mandatory Training and Induction data and reports to key stakeholders • Development of comprehensive Training Needs Analysis in support of establishing detailed, time bound annual training delivery plan for different localities and business units • Collaboratively worked with joint partners to identify joint Learning and Development opportunities • Management of small team of LEAD/HR Assistants • Identified inefficiencies and recommended changing functionality or behaviours to eliminate concerns • Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Team Manager - Compliance

  • Oct 2015 - May 2016

  Management of Cash Office, Administration and Compliance departments • Successfully managed team of 13 whilst experiencing extreme resourcing pressures, to ensure all elements of safety and legality were upheld • Data management for stock and order systems • Minimised wastage through efficient use of systems and resources • Delivered cost control efficiencies; colleague wages, extra hours usage and expense items • Improved lines of communication - appropriately cascading comms both to colleagues and to senior team • Conducted audits and risk assessments to achieve regulatory compliance



NPS Group

• United Kingdom
• Construction
• 300 - 400 Employee

• Resourcing Advisor

  • Oct 2014 - Oct 2015

  • Delivered professional resourcing service, and carried out full cycle recruitment activities from role definition, salary and reward negotiations, through to Induction • Implemented reasonable adjustments to recruitment process in accordance with disability legislation and successfully secured Two Ticks Accreditation • Delivered professional resourcing service, and carried out full cycle recruitment activities from role definition, salary and reward negotiations, through to Induction • Implemented reasonable adjustments to recruitment process in accordance with disability legislation and successfully secured Two Ticks Accreditation



Norse Commercial Services Limited

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Learning and Development Manager

  • Apr 2013 - Oct 2014

  • Co-managed Norse Group / NCC Apprenticeship Scheme. 101 apprentices successfully recruited over two-years, of which >60% were NEETS, care leavers, or others facing barriers into employment, greatly exceeding set target of 25%.• Led a team to secure second place in Brathay National Apprentice Team of the Year Challenge (Cumbria)• Created and implemented a new Policy in line with changes of in-house Training Academy to ensure continuous professional service delivery whilst meeting requirements of accredited bodies - CIEH, HABC and JAUPT• Designed, developed and delivered a suite of internal training• Internal audits and Quality Assurance checks to comply with ISO 9001 Quality Management certification

• Recruitment and Development Manager

  • Apr 2012 - Mar 2013

  Assisted managers throughout entire recruitment process, from identification of vacancy, creating advertising campaigns and point of offer, through to Induction, providing advice on legislation such as Equality Act 2010 and Data Protection Act 1998• Represented company at numerous external events and presented at local forums such as WEETU, to provide advice on application/CV writing and job seeking skills to women seeking employment• Collaborated with local employment partnerships, to support those facing barriers into employment through recruitment process• Improved recruitment processes by harnessing software to automate job advertising and slim down candidates

• Recruitment Officer

  • Oct 2009 - Mar 2012

  Responsibility of ensuring the recruitment needs of the organisation were met, from identification of a vacancy through to point of offer.Creation of adverts and liaised with appointed advertising agency.Shortlisting and conducting interviews as required.Maintained applicant database in line with Data Protection Act.Provided management information on success rates and levels of enquiries.Representation of the organisation at events and jobs fairs.CRB countersignatory - conducted pre-employment checks and ensured compliance.Line managed and coached Apprentice Recruitment Administrator.Issued contracts of employment and all accompanying documents to new employees.Liaised with managers and Payroll re appointments, variations and terminations.Input staffing and other data accurately and timely onto computerised personnel system.General HR administration duties which included minute taking as required - therefore managing a diverse workload with strict deadlines.

• Tenant Liaison Officer

  • Jun 2008 - Oct 2009

  Proactively supported social housing tenants, and effective and timely resolution of customer dispute, whilst planned programme of works was carried out across >300 North Norfolk Social Housing homes• Liaised with tenants, contractors and support services to ensure adaptations were made to meet requirements of vulnerable tenants• Assisted tenants to source external organisations for support, such as Age UK• Led site visits and ensured operatives complied with health & safety legislation whilst carrying out their duties• Maintained KPI's, monitored project progress and provided reports at senior meetings