Experience

PRASA

• Truck Transportation
• 700 & Above Employee

• ICT Support Technician

  • Apr 2015 - Present

  • Managing and support desktop / laptop, Software/ hardware and Business software systems within agreed SLA’s.• Resolve calls received through service desk within SLA• Priorities incidents based on impact and priority• Provide support remotely, onsite and telephonically• Assist local network installation projects• Cisco Switch configuring, network troubleshoot, cabling and patching• Desktop Support-Installing, Configuring, deploying and Maintaining user workstations on company LAN • Email Support- Connectivity to Exchange Server, Setup mailbox, archive, permissions, and calendars• Telephony Support – Ensuring new staff members are allocated a handset and extension. troubleshooting and configurations of Cisco Ip Phones.• Printer Support- . Install, Configure, and troubleshooting of network printers. changing printer cartridges as appropriate. • Liaise with service provider where appropriate in case of printer malfunction• Email Support - setup email, include archiving, distribution groups • Network connectivity – Switch Configuring, Network Cabling/Patching, 3G, Wi-Fi Connectivity and Troubleshooting • Ms Office Suite & Windows 10 OS administration, maintenance and assistance. • SAP ERP & other business applications software- Installations, Configuring and Upgrades • Voice Conference Support • Assist with office moves• Physical Verification of ICT Assents and registering • Facilitate and co-ordination of third party services with vendors such as HP, Motswako (Printng-Richo) and Sizwe IT Group (Networking), Neotel. • Working closely with Server Administrator’s (Exchange, DHCP, Hub Transport, and Print Server, Infrastructure, Network, System Centre and Business Applications Custodians) Show less

• IT Service Deskt Analyst

  • Mar 2013 - Mar 2015

  • Acting as the single point of contact for all ICT reporting, quieies & requests• Providing 1st line IT support for (desktops/laptops, ip phones, printers, business apps, software/hardware, LAN, 3g, Wi-Fi & internet.)• Taking calls on the Service Desk – telephonically or walk-in• Log all Incidents and Service Requests on the ITSM system• Update Call Logging System• Resolve calls remotely/telephonically• Escalating to other IT support teams• Liaise with various external 3rd parties• Adding and maintaining users on Active Directory• Configure new user profiles, outlook• IP telephony support and administration• Troubleshoot network and connectivity issues• Install, upgrade and maintain software on users machine• Printer connections, troubleshooting and basic maintenance• IT security management - antivirus / firewall / proxy • Basic user training on system functionality• Update user's on the status progression of their calls• Adhere to company and departmental policies Show less



De Beers Group

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• RIG Operator Assistance

  • Aug 2008 - Feb 2009

  Mining Mining