Nico Alvarez

Product Support Engineer at Cognigy
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Contact Information
us****@****om
(386) 825-5501
Location
Berlin Metropolitan Area, DE
Languages
  • German Limited working proficiency
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • Portuguese -

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Bio

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Credentials

  • DevOps Foundations
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Cognigy Academy | Cognigy.AI Certified Specialist.
    Cognigy
    Mar, 2023
    - Nov, 2024

Experience

  • Cognigy
    • Germany
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Product Support Engineer
      • Aug 2022 - Present

  • Zapp
    • United Kingdom
    • Retail
    • 100 - 200 Employee
    • Support Engineer
      • Aug 2021 - Aug 2022

  • Active IT Recruitment Ltd.
    • Cyprus
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Full Stack Developer
      • Jun 2021 - Aug 2021

      -Aplication of React.Js, Redux, Sass, PrimeReact, NodeJs. -Development of different tasks assigned through Jira Software tickets. -Usage of agile methodology. -Version control with Git and GitHub. Knowledge of servers and hosting. -Collaborated with multiple departments, including UI/UX and Quality control to ensure delivery of high-quality MVP. -Aplication of React.Js, Redux, Sass, PrimeReact, NodeJs. -Development of different tasks assigned through Jira Software tickets. -Usage of agile methodology. -Version control with Git and GitHub. Knowledge of servers and hosting. -Collaborated with multiple departments, including UI/UX and Quality control to ensure delivery of high-quality MVP.

  • HOLY FLAT!
    • Germany
    • Restaurants
    • Restaurant Manager
      • Jan 2016 - Jul 2018

      -Creating and developing the season´s menu. -Shopping and management of food. -Hiring new staff and trained them. -Costs and ingredients validation. -Kitchen logistics operation. -Creating and developing the season´s menu. -Shopping and management of food. -Hiring new staff and trained them. -Costs and ingredients validation. -Kitchen logistics operation.

  • Apoio.co
    • Berlín, Alemania
    • Logistic and Organization Specialist
      • Jan 2014 - Dec 2015

      -Conducting interviews for new staff. -Organizing and maintaining cleaning procedures. -Customer Service (telephone, face to face, and email). -Logistics operations for more than 50 clients. -Conducting interviews for new staff. -Organizing and maintaining cleaning procedures. -Customer Service (telephone, face to face, and email). -Logistics operations for more than 50 clients.

  • Seal Bay Cottages
    • Kangaroo Island, South Australia, Australia
    • Hotel Manager
      • Aug 2013 - Apr 2014

      -Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. -Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives -Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. -Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives

Education

  • DCI Digital Career Institute gGmbH
    Web and Software developer, Certified
    2020 - 2021
  • INACAP
    Hotels and Restaurant Managment Administration, Degree, Certificated
    2009 - 2013
  • ICC caracas
    Cook, Certified
    2007 - 2008

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