After Sales Service Management

• Sep 2011 - Present

After Sales Service Management Customer Relationship Management (CRM) Stakeholder Management Interaction / Coordination of Branch Offices in the UK, USA and Netherlands Leadership Skills Leadership Experience Technical Project Management Sales Experience & Sales Expertise Preparation of Calculations and Quotations Order Processing / Order Management Capacity Planning Field Service Management Workforce Management Coordination of Subcontractors Site Management up to Final Acceptance Test (SAT) Interface Management End-of-line Packaging Solutions Packaging Technology & Packaging Engineering Special Mechanical Engineering Automation Technology & Automation Engineering Technical Understanding & Economical Acting Maintenance & Service Contracts Proactive Sales of Spare- and Wear Parts Coordination of 24/7 On-Call Service Strategy Development & Realization accordingly Change Management Continuous Improvement Process Lean Management Pronounced Customer and Service orientated attitude Existing Customer Care Customer Retention Complaint Management Claim Management Escalation Management Internationally Oriented and Experienced Decision-making Ability Organisational Strength Ability To Work Under Pressure Reliable Employee Motivation Willingness To Travel

Supervisor for Installations Worldwide

• Aug 2000 - Aug 2011