Front Office Manager

• May 2022 - Present

Duty Manager

• Oct 2018 - May 2022

Overseeing operations, including maintenance, efficiency and cleanliness. Provides feedback to Management (General Manager and Rooms Division Director) to stay updated for organization changes, issues and improvements. As part of the Emergency Response Team, ensures Security and Safety regulations are in place.

Guest Relations Manager

• Feb 2018 - Sep 2018

Responsible for ensuring the highest levels of customer satisfaction to our guests on a daily basis. Also handles complaints, room issues and negotiate during conflicts.

Night Manager

• Aug 2017 - Feb 2018

Manage the property ensuring tasks are properly coordinated with the other department. Dealing complaints, disturbances, special requests and any other issues that may arise during the shift.

Front Desk Supervisor

• Jul 2016 - Jul 2017

Oversees Front Desk Operations to ensure quality output from the Team

Guest Services Supervisor

• Jun 2015 - Jul 2016

Maintains quality output from the Guest Services Section - Telephone Operators and Guest Relation Agents

Front Desk Agent / Lifestyle Concierge (Guest Relations Agent)

• May 2014 - Jun 2015

Handles Check-In and Check-Out process, Guest requests and others respectively

Executive Club Lounge Agent

• Apr 2013 - May 2014

Functions as a Butler for Executive Club Lounge Guests