Experience

Calabrio, Inc.

• United States
• Software Development
• 400 - 500 Employee

• Territory Account Manager

  • Jan 2020 - Present

  Responsible for all new sales and all the existing customers and partners in the region Responsible for all new sales and all the existing customers and partners in the region



Teleopti

• Sweden
• Software Development
• 1 - 100 Employee

• Sales Manager - Norway and Sweden

  • Aug 2019 - Jan 2020

  Teleopti specializes in workforce management, making contact centers, back office and retail stores boost their customer service, employee satisfaction and profitability. Whether faced with challenges like bad customer experience, inefficient forecasting, cumbersome scheduling, poor performance quality, or high employee turnover, we have for the last 25 years been able to create tailored WFM solutions to help them save time and money while keeping employees and customers happy!Sales Manager for Norway and Sweden - having full responsibility for all of Teleoptis activities in the market. Show less

• Sales Manager - Norway

  • Sep 2018 - Aug 2019

  Teleopti specializes in workforce management, making contact centers, back office and retail stores boost their customer service, employee satisfaction and profitability. Whether faced with challenges like bad customer experience, inefficient forecasting, cumbersome scheduling, poor performance quality, or high employee turnover, we have for the last 25 years been able to create tailored WFM solutions to help them save time and money while keeping employees and customers happy!I am the Sales Manager for Norway - having full responsibility for all of Teleoptis activities in the Norwegian market. Show less

• Customer Lifecycle Manager

  • Oct 2017 - Jan 2019

  Teleopti specializes in workforce management, making contact centers, back office and retail stores boost their customer service, employee satisfaction and profitability. Whether faced with challenges like bad customer experience, inefficient forecasting, cumbersome scheduling, poor performance quality, or high employee turnover, we have for the last 25 years been able to create tailored WFM solutions to help them save time and money while keeping employees and customers happy!As a Customer Lifecycle Manager I´m helping customers to realise the full potential of their resource planning operation through product use and process optimisation, helping to build business cases for integrations and other change in the contact centre.Since August 2018 I´m also having the role as Sales Manager in Norway combined with my Customer Lifecycle Manager role.The role invovles also pre-sales activities and process development. Show less

• Consultant / Project Manager

  • Aug 2015 - Oct 2017

  The role involves:- Running Teleopti WFM implementation projects- Lead workshops and guide the customer through the implementation and system configuration- Train and support customers and partners- Revenue responsibility for the projects and revenue contribution to the company- Prepare and perform customer demonstrations of Teleopti’s WFM solution- Analyze customer data and suggest improvements through consultancy services operational assessments-The role also includes presales activities-Train and support internal internally-Process development Show less



Aktia

• Financial Services
• 500 - 600 Employee

• Sales Manager

  • Jun 2012 - Aug 2015

  - Sales Manager for Outbound team - Train and support agents at Contact Center - Process development - Team leading - Personal and team sales goals, exceeded them every year - Participated in severeal manager trainings and workshops - Sales Manager for Outbound team - Train and support agents at Contact Center - Process development - Team leading - Personal and team sales goals, exceeded them every year - Participated in severeal manager trainings and workshops



Tallink Silja Oy

• Finland
• Travel Arrangements
• 300 - 400 Employee

• Sales

  • Feb 2012 - Jun 2012



SATS

• Norway
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service Agent

  • Feb 2008 - Feb 2012



Puolustusvoimat - Försvarsmakten - Finnish Defence Forces

• Finland
• Armed Forces
• 700 & Above Employee

• Second Lieutenant

  • Jan 2007 - Jan 2008

  Military service Second Lieutenant One year officer cadet leadership training at RUK. I was an instructor at AUK and a platoon leader. Military service Second Lieutenant One year officer cadet leadership training at RUK. I was an instructor at AUK and a platoon leader.