Experience

TINT (tintup.com)

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Global Customer Support Manager

  • May 2022 - Present

• Customer Support Manager

  • Jan 2022 - May 2022



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service and Sales Manager (Store Manager)

  • Jul 2014 - Dec 2021

  Managed various aspects of the business throughout my time with the company. Directly influenced growth in sales and customer success and satisfaction by developing lasting customer relationships and understanding the needs of the business.Key Accomplishments: Connecting with customers to address questions and resolve product and service issues through multi-channels of webchat and call centre whilst supervising a team of managers and sales advisors who were remote working due to COVID. Pro-actively handling and overseeing 50+ customer interactions per day by giving a detailed, personalised friendly customer service achieved by utilising excellent listening skills that lead to led to building and maintaining customer relationships whilst identifying extra sales opportunities and converting at an additional 10% YOY at new location.Using excellent time management and project management skills to successfully oversee and manage projects from conception to completion. Delivering exceptional Customer Service with confidence by prioritising emergency issues and developing and employing workarounds to solve problems expeditiously. Liaising with internal teams to resolve customer concerns in a professional manner whilst escalating the issues and serving as company ambassador. Collecting, measuring and monitoring all customer feedback to continuously adapt and improve our implementation and training programs.Known for creating long standing relationships and partnerships with excellent communication skills, offering superior ability to foster positive work culture among teams. Managing all admin tasks by utilising advanced skills in Microsoft Office to facilitate the smooth and efficient running of the business. Show less

• Assistant Manager

  • Jul 2009 - Jul 2014

  Assisted the manager with daily operations of store, including inventory and supply restocking, cash-handling and assisting customers. Reduced process lags, efficiently training staff on best practices and protocols while coordinating scheduling for optimal productivity. Addressed customer issues to ensure quick and successful resolution. Provided high quality technical support to customers

• Senior Sales Advisor

  • Oct 2007 - Jul 2009

  Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Addressed customer enquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.

• Sales Advisor

  • Oct 2005 - Oct 2007

  Maximised sales opportunities by using active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions. Warmly greeted customers within 45-second timeframe to establish positive first impressions. Shopped competition to identify opportunities, labels and trends.



LIVE Futures Ltd

• Ambassador

  • Aug 2008 - Apr 2009



Stafforce Recruitment

• Administrative Assistant

  • Jul 2007 - Oct 2007