Experience

TechConnect IT Solutions

• Australia
• Information Services
• 1 - 100 Employee

• Service Desk Team Lead

  • Jun 2023 - Present

  Our TechConnect Service Desk for Red Bull APMEA provides 24/7 365 end-user IT support to Red Bull staff across the APMEA region, consisting of up to 45 countries spanning 13 time zones. Our team consists of Service Desk Engineers based in South Africa, Dubai and Australia. Our TechConnect Service Desk for Red Bull APMEA provides 24/7 365 end-user IT support to Red Bull staff across the APMEA region, consisting of up to 45 countries spanning 13 time zones. Our team consists of Service Desk Engineers based in South Africa, Dubai and Australia.



Queensland Ombudsman

• Australia
• Government Administration
• 1 - 100 Employee

• Information Technology Support Engineer

  • 2013 - Jul 2023

  Technical point of contact for customer escalations, coordination and oversight to problem-solving efforts Provide technical support, investigation and analysis of product problems TIPT management and administration for whole of office and 2 call centres. Technical point of contact for customer escalations, coordination and oversight to problem-solving efforts Provide technical support, investigation and analysis of product problems TIPT management and administration for whole of office and 2 call centres.



Derivco

• South Africa
• Software Development
• 700 & Above Employee

• Senior Team Leader

  • Jan 2004 - Oct 2007

  Responsible for leading all service desk functions within Derivco including Desktop Support, Server Support, Comms,Technical Lead and Admin/Helpdesk with a team of 14 staff Derivco operates across multiple countries and as a local user base of approx 800 Provide technical guidance and support to staff members and upskill staff on the departments environment, processes and create technical knowledge base. Clearly communicate issues to ensure that all parties are aware of any complications or changes. Make clients and their needs a primary focus while developing / maintaining client relationships. Focus on providing solutions to the business with a view to increasing productivity Lead the delivery of multiple projects across the organisation Responsible for problem, change and incident management Show less



Business Connexion (BCX)

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Consultant

  • 1999 - 2004

  Support for 200 sites across multiple geographies Ensure all incidents and requests actioned and resolved timeously and to the Customer’s satisfaction Troubleshoot, support and maintain uptime consistency with a mix of internal and external providers Manage multiple projects including PC and application rollouts Linux environment support Networking support Liaison with external vendors Support to CIO and CEO Support for 200 sites across multiple geographies Ensure all incidents and requests actioned and resolved timeously and to the Customer’s satisfaction Troubleshoot, support and maintain uptime consistency with a mix of internal and external providers Manage multiple projects including PC and application rollouts Linux environment support Networking support Liaison with external vendors Support to CIO and CEO