Experience

Companion Care

• United Kingdom
• 1 - 100 Employee

• Veterinary Nurse

  • Oct 2018 - Present

  East Sussex, England, United Kingdom



Financial Ombudsman Service

• adjudicator

  • 2009 - 2012

  • 15 month assignment dealing with the high level investigation, assessment and mediation to resolution of rejected PPI claims for disability, critical illness death and unemployment. Sensitive and complex nature of these complaints required empathic handling and bespoke detailed correspondence, having unbiased regard to policy terms and conditions and all available evidence. • PPI complaint resolution dealing with consumer, claims management companies, financial institutions, solicitors… Show more • 15 month assignment dealing with the high level investigation, assessment and mediation to resolution of rejected PPI claims for disability, critical illness death and unemployment. Sensitive and complex nature of these complaints required empathic handling and bespoke detailed correspondence, having unbiased regard to policy terms and conditions and all available evidence. • PPI complaint resolution dealing with consumer, claims management companies, financial institutions, solicitors and other third parties. • Review and investigation of sales of PPI in association with credit cards, revolving credit, personal and secured loans and mortgages. Single and regular premium cases assessed. • High level investigation, assessment and mediation to resolution of complex complaints including those involving alternative redress in accordance with DISP App 3.7, unfair rebate complaints against insurers and other non standard complex complaints. These cases all required bespoke correspondence subsequently utilised by other team members in the handling of similar case types. • Mentoring new members of the team to ensure understanding of working practices, house style and general housekeeping. Guidance provided on more complex complaint scenarios in line with own highly regarded experience. • Communicating opinion constructively and effectively by individual report or bespoke letter and by telephone. • Liaising effectively and appropriately with all departments and at all levels within the service. • Preparation of complaint files to final decision stage. Show less



Personal Investment Authority Ombudsman Bureau

• adjudicator

  • 1998 - 2000

  Dealing with case load comprising complaints regarding life and investment products. Complaint ownership to conclusion or referral for Final Decision by Ombudsman. Full investigation, review and resolution of complaints involving liaising with product providers, complainants, third parties and all levels within the PIAOB.