Business Analyst

• Nov 2022 - Present

Business Banker

• Sep 2022 - Nov 2022

Business Reporting Analyst

• May 2021 - Aug 2022

It's time to spread my wings! I expanded my expertise and was responsible for analysing data on service delivery (using SAS programming language) and reporting to my colleagues as part of a wider project. VDAB has set up a lot of KPI's to monitor service levels. So it was also my job to help translate the evolution of processes into new/changed KPI's, provide users with periodic training on this and identify, pass on and follow up functional improvements with IT. During periodic meetings, I kept my colleagues informed of all novelties

IT Business Analyst

• Nov 2019 - Apr 2021

“Choice” “Chance” “Change” I had to make a “Choice” to take a “Chance” or my life would never “Change”!I have a passion for simplifying processes, but also for aligning the systems with the processes. Why make it difficult when it can be easy too! During this job, I was able to further roll out the improvement project for which I am very grateful. I also provided a number of ERP improvements using SQL and Javascript. Finally, I created a management dashboard so that the CEO had an overview of the figures within the different departments and could compare these figures with a year of his choice.

Customer Service Manager

• May 2018 - Oct 2019

The only way is up! (I got promoted)- I was responsible for managing, motivating and coaching a team of 5 colleagues- I acted as an escalation point internally and with customers- I worked hard to improve inter-departmental cooperation by raising working points in periodic meetings.- I also led a number of projects, including an improvement project following the implementation of the new ERP system, as well as a general process improvement project. - I recruited and trained new colleagues to ensure optimal knowledge of products, customers and processes- I prepared the 8D reports in the context of complaint handling- Everything related to exports held no secrets for me. - Finally, I participated in the various consultation meetings.

Customer Service Representative

• Jun 2016 - May 2018

Lucky me! (a position became available within customer service)My main tasks consisted of:- creating and updating customer data- preparing, sending and following up quotations and correctly processing prices and conditions- booking, confirming and following up orders. So also taking all necessary actions in case of problems- registering and processing complaints from start to finish- answering all customer questions and problems either by phone or e-mail.

Financial Administrative Assistant

• May 2016 - Jun 2016

My first job experience after graduation!My duties mainly consisted of checking invoices for correctness, performing general administrative tasks and providing support, including mailing, photocopying, archiving and equipment supplies.

Student job summer - Reception & Security

• Jul 2008 - Jul 2014

For 7 years, I spent part of my summer working at the Royal Belgian Insititute of Natural Science. As an all-rounder at the reception and the security, I had the opportunity to gather insights in different parts of the organization through fulfilling different tasks. For 7 years, I spent part of my summer working at the Royal Belgian Insititute of Natural Science. As an all-rounder at the reception and the security, I had the opportunity to gather insights in different parts of the organization through fulfilling different tasks.

Sales bakery

• Oct 2012 - Sep 2013