Nicky Carlisle
Solutions Engineer at Solsys- Claim this Profile
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Topline Score
Bio
Credentials
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Kong Gateway Operations for Kubernetes
Kong Inc.May, 2023- Oct, 2024 -
Azure Fundamentals
MicrosoftMar, 2021- Oct, 2024 -
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeApr, 2018- Oct, 2024 -
Splunk Enterprise Certified Architect
SplunkSep, 2023- Oct, 2024 -
Splunk O11y Cloud Certified Metrics User
SplunkSep, 2023- Oct, 2024 -
Splunk Accredited Sales Engineer II
SplunkNov, 2022- Oct, 2024 -
Splunk Accredited Sales Engineer I
SplunkSep, 2022- Oct, 2024 -
Splunk Enterprise Certified Admin
SplunkSep, 2022- Oct, 2024 -
Splunk Core Certified Power User
SplunkMay, 2022- Oct, 2024 -
Splunk Core Certified User
SplunkApr, 2022- Oct, 2024 -
Kong Gateway Certified Associate
Kong Inc.Mar, 2023- Oct, 2024
Experience
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Solsys
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Solutions Engineer
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Feb 2022 - Present
At Solsys I work with organisations to transform their data into actionable insights as well as implementing solutions to help simplify API journeys. This includes but is not limited to: - Using Splunk Observability Cloud to reduce MTTR and gain better insight to applications - Installing Splunk Apps and developing Splunk TAs (including CIM compliance) to make data more useful - Administering Splunk Enterprise architecture - Implementing and administering Kong Gateway and plugins - Understanding the customer’s pain points and finding solutions Show less
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Virgin Money
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United Kingdom
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Financial Services
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700 & Above Employee
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Technical Specialist
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Sep 2021 - Jan 2022
This role involves all of the duties of a senior technician (see below) as well as responsibilities such as:- Knowing the architecture of VMs digital services end to end- Liaising with third party vendors (e.g. helping with a POC for Dynatrace) and problem solving technical issues that arise.- Working with our Azure DevOps team to give them a hand with beginning the migration from on prem solutions to cloud architecture using primarily JavaScript, Git and Azure DevOps
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Senior Technician
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Jan 2019 - Oct 2021
Responsible for supporting Virgin Money's digital banking services. This includes but is not limited to (in both production and testing environments): - Incident/ defect investigation and resolution- Implementing a variety of changes- Being part of the development lifecycle to give an operational perspective- Creating and maintaining knowledge articles/ training others- Ensuring our monitoring and alerting is fit for purpose- On-call for out of hours technical support
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Deputy Operations Team Leader
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Feb 2018 - Jan 2019
As well as the technical analyst responsibilities listed below, I performed team leader tasks such as managing my shift and coordinating support teams in resolving high severity incidents.
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Technical Analyst
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Nov 2015 - Feb 2018
As part of CYBG’s 24 hour Operations team my primary focus was monitoring the bank’s technical infrastructure and working with multiple 2nd line support teams to resolve incidents. A few of my day-to-day tasks were:- Running start/end of day processes, restoring libraries, and monitoring batch jobs on IBM iSeries (AS400) systems.- Monitoring batch jobs on IBM Mainframe and taking necessary steps to resolve any failures/ other issues on the system.- Using unix commands to perform tasks such as freeing up system space and recycling JVMs.- Training team members in various areas.- Monitoring systems and services using tools such as BMC ProactiveNet Performance Management/ AppDynamics. Show less
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Service Officer 1
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Nov 2013 - Nov 2015
My main role in this position was to confirm that accounts were in line with the bank’s Financial Crime Prevention Manual and to make risk based decisions on what is and is not acceptable. As the manual is always being updated with new information I ensured that the team and I were aware of these changes and put them into practice. While working in the Account Overview Team I have increased my proficiency in using Microsoft Office products and by answering calls from a wide range of colleagues within the bank I improved my communication skills. If the team leader was not available I made sure that the team were on schedule and redistributed tasks if anything was at risk of falling out of SLAs. Show less
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Education
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2009 - 2013
The University of Glasgow
Bachelor of Science (BSc) with Honours, Mathematics -
2008 - 2009
The Open University
How the Universe Works (S197), Astronomy -
2003 - 2009
Clydebank High School
Community
