Experience

Sapphire Networks

• Gibraltar
• Telecommunications
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2022 - Present



Gibraltar Distillery Co.

• Gibraltar
• Beverage Manufacturing

• Retail Manager

  • Dec 2021 - Aug 2022



Taurus Insurance Services Ltd

• Gibraltar
• Insurance
• 1 - 100 Employee

• Head of Operations and Customer Service

  • Oct 2019 - Dec 2021



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Crew performance manager

  • Apr 2019 - Oct 2019

• Crew Support Manager

  • Aug 2018 - Oct 2019

  Managing 950 pilots, supporting them with HR, payroll, roster issues. Conducting meetings, investigations and disciplinary.Managing a recognition and culture budget.



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Senior Crewing Officer

  • Feb 2012 - Jun 2018

  Have a good understand of Easa and other rule sets, Ensure the flying program continues despite the loss of aircrew due sickness, legalities or technical problems,Handle the movement of crew from base to base to ensure that all flights have a legal compliment,Adhere to all legalities imposed by the CAA and also that of the restrictions imposed by company unions when sourcing additional aircrew.Check all legalities on a daily basis.When needed step up to work as senior crewing officer and also on shift trainer.

• Airport Liason Officer

  • Jan 2016 - Oct 2016

  Secondment - Ensure all delays are communicated with all stations and customers.Deal with dangerous goods question, deportee bookings, upgrades and downgrades of aircrafts, add or amend passenger bookings. During times of disruption keep stations up to date and deal with passenger welfare Arrange busses for customers if their aircraft diverts.Amends passenger bookings for refunds, extra sectors, Monitor the programme to ensure the best aircrafts are operating the best routes if there is any defects ie holds or seats.Manage time efficiently

• Training Planning/Delivery

  • Jul 2011 - Feb 2012

  Have a good understand of CAP371 and other rule sets. Ensure on pilots and cabin crew are up to date with qualifications and legal to fly. Handle the movement of crew from base to training school and sims. Ensure all trainers and trainees flights are rostered the most efficient way Update all rosters and qualifications. Be vigilant no one is operating to restricted places or out of rank.

• Senior Cabin Crew

  • May 2007 - Feb 2012

  Caring out safety checks of the aircraft, Leasing with flight deck and dispatchers to ensure the aircraft is ready to go and all paper work is completed, Providing excellent customer services to all passages dealing with any problems, Carrying out assessments and giving feed back to other crew members.



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Apr 2006 - May 2007

  Insuring safety of all passengers and other crew members, Working as part of a team, providing excellent customer care to all passengers and dealing with any problems they may have encored, Organisation of services, special request to ensure everything is carried out in the most professional way, Handling of money and paperwork, Working under pressure and having to think on my feet when flights are delayed. Insuring safety of all passengers and other crew members, Working as part of a team, providing excellent customer care to all passengers and dealing with any problems they may have encored, Organisation of services, special request to ensure everything is carried out in the most professional way, Handling of money and paperwork, Working under pressure and having to think on my feet when flights are delayed.