Nick Wright

Account Director at BILT Incorporated (SaaS CX Platform)
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English -
Skills

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Bio

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Credentials

  • Apple Certified Trainer
    Apple
    Sep, 2016
    - Nov, 2024
  • Google Apps for Education Trainer
    Google
    May, 2012
    - Nov, 2024
  • Microsoft Certified Technology Specialist: Office SharePoint Server 2007, Configuring (MCTS)
    Microsoft Certifications
    Aug, 2017
    - Nov, 2024

Experience

  • BILT Incorporated
    • United States
    • Software Development
    • 1 - 100 Employee
    • Account Director
      • Jan 2022 - Present

      Build client relationships and grow Top Tier Accounts Develop Marketing Plans Create Marketing Assets Present QBR’s and deliver data Organize schedules and calls Travel to trade shows Provide internal and external feedback Manage a book of business worth more than $1 Million in ARR Build client relationships and grow Top Tier Accounts Develop Marketing Plans Create Marketing Assets Present QBR’s and deliver data Organize schedules and calls Travel to trade shows Provide internal and external feedback Manage a book of business worth more than $1 Million in ARR

  • TeamSupport
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Jan 2021 - Jan 2022

      Build a rapport with Enterprise customers, focused on Top 50 ARR Conduct Quarterly Business Reviews and Strategic Calls regularly Be the voice of the customer and report needs to Product Team Monitor customer performance via NPS Feedback and Usage Rates (Pendo) Upsell other products during calls or solution-based discovery with clients Escalate issues to executive team and bring in Product if needed Understand the metrics and KPI’s of key clients to partner for success Focus on retention, renewals, growth and avoid churn

  • RealPage, Inc.
    • United States
    • Software Development
    • 700 & Above Employee
    • Manager of Customer Success
      • Jun 2019 - Dec 2020

      Understand, develop and train Texas team members in hybrid environmentProvide servant leadership and help empower teammates to succeed Travel to present face-to-face and conduct Zoom Meetings Online for clientsSupport my team on customer escalations or important management callsMeet Sales Goals via Upsells and Net RetentionTrain staff on RealPage products and how to conduct Business ReviewsCreate slide decks, monitor call logs and average response time to customers

    • Customer Success Manager
      • Feb 2017 - Dec 2020

      Expert of SaaS product and present the product to clients dailyWork with C-Suite level client contactsPromote product engagement with customers and monitor usageMake data driven decisions to help the clients ROI on productPresent Monthly and Quarterly metrics to Executive team

  • Richardson ISD
    • Technology Integration Specialist
      • Jun 2012 - Nov 2016

      Manage and lead 40+ Tech Assistants across the district Deliver clear and inspiring tech integrated lessons to educators Create trainings and scripts to prepare for school visits Study and learn trending apps for teachers implement in class Research content that will make the teaching experience better * I used to work in the Special Education division of Richardson ISD, implementing technology through dynamic professional development and training throughout the district * Manage and lead 40+ Tech Assistants across the district Deliver clear and inspiring tech integrated lessons to educators Create trainings and scripts to prepare for school visits Study and learn trending apps for teachers implement in class Research content that will make the teaching experience better * I used to work in the Special Education division of Richardson ISD, implementing technology through dynamic professional development and training throughout the district *

  • Community ISD
    • 1 - 100 Employee
    • Elementary School Teacher
      • Jun 2009 - May 2012

      Teach content based engaging lessons that inspire students to learn Integrate technology to enhance and build digital learning Connect to a variety of learning needs for all students Make data driven decisions to build focus groups for remediation Teach content based engaging lessons that inspire students to learn Integrate technology to enhance and build digital learning Connect to a variety of learning needs for all students Make data driven decisions to build focus groups for remediation

  • Victory Records
    • United States
    • Music
    • 1 - 100 Employee
    • Sales Manager
      • May 2003 - Jan 2007

      Promote and market records to indie retailers around USA Set up in-store performances Call and Email clients to promote new releases and sell product Track sales data on any record released on the label and competitors Work with production to make sure stock and supplies were delivered on time Promote and market records to indie retailers around USA Set up in-store performances Call and Email clients to promote new releases and sell product Track sales data on any record released on the label and competitors Work with production to make sure stock and supplies were delivered on time

Education

  • Texas Christian University
    Bachelor of Science (B.S.), TV Communications
    1999 - 2003
  • Dallas Baptist University
    Master's degree, Educational Leadership and Administration, General
    2011 - 2013

Community

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