Experience

Sharp Insurance

• Canada
• Insurance
• 1 - 100 Employee

• Account Manager

  • Nov 2013 - Present



TD

• Canada
• Banking
• 700 & Above Employee

• Insurance Advisor

  • Feb 2010 - Oct 2013

  • Diligently underwrite and assess risks for policies that are accurate and complete in order to always ensure above targeted company quality standard. • Consistently maintained and gained in-depth knowledge of company/industry standards and regulations in order to ensure compliancy in a constant changing environment. • Actively listen and understand client needs to recommend or provide alternatives to find the most appropriate insurance coverage, while maintaining risk assessment in order to maintain company profitability. • Consistently applied personal and company developed sales techniques to exceed personal sales targets in a strong sales driven environment. • Maintain and exceed call centre statistics to ensure high level of quality and productivity. • Constant analysis of competition and market trends to ensure high standard of industry knowledge. • Awarded for Top Performance in 2011. Client Experience Specialist • Developed a strong understanding and knowledge for customer satisfaction in order to be a role model for providing a high customer satisfaction company culture. • Reviewed monthly scores and reports to analyze positive and negative trends of customer satisfaction. • Conducted monthly meetings with each manager and their team to deliver customer satisfaction scores and to develop and provide advice on achieving and /or exceeding each teams targets. • In-depth use of Microsoft Office to provide various reports, motivational tools and presentations. Recruitment Support & Education/ Training Lead • Assisted with HR with sourcing of candidates through screening and assessment of applications and resumes to select candidates that would be best suited for the position. • Conducted several phone interviews and scheduled follow-up interviews. • Attended multiple on and off-site career fairs in support of selling/representing the company brand and image as well as with in person candidate assessment and pre-screening.



Sixty Spa

• Calgary, Canada Area

• Store Manager

  • Jan 2010 - Oct 2010

  • Managing and motivating team of 12 employees. Setting weekly and monthly sales targets and developing and utilizing different creative methods to achieve those targets. • Developing and coaching each employee on skill set and performance on a day to day basis. • Creating and modifying employee schedules according to business and employee needs. • Developing creative processes in order to make the business more effective and efficient. • Extensive use of Microsoft Office for use of daily, weekly and monthly store performance reports. • Responsible for ensuring proper management of merchandise and store supply replenishment. • Ongoing control of inventory to reduce and eliminate shrinkage. • Set and maintain visual store standards and cleanliness.



Henry Singer Fashion Group

• Retail
• 1 - 100 Employee

• Assistant Manager, Sales Consultant

  • Apr 2008 - Oct 2010

  • Managing and motivating a team of 6-8 employees and ensuring weekly and monthly sales targets are achieved, while consistently maintaining personal sales targets. • Facilitate in weekly staff meetings and ensuring efficient and accurate staff communication. • Build rapport with local media and business through and various external and internal events. • Responsible for ensuring proper management of merchandise and store supply replenishment. • Successfully implemented innovative division-wide merchandising techniques and standards. • Developed and maintained visual merchandising schedules. • Effectively worked in a salary plus commission sales environment.



Lacoste

• France
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Apr 2007 - Oct 2008

  • Carried over and continued to develop and maintained a personal clientele base. • Consistently maintained the highest monthly average dollar per transaction. • Implemented creative visual merchandising; specializing in accessories. • Effectively worked in a commission sales environment. • Carried over and continued to develop and maintained a personal clientele base. • Consistently maintained the highest monthly average dollar per transaction. • Implemented creative visual merchandising; specializing in accessories. • Effectively worked in a commission sales environment.



Louis Vuitton

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Associate

  • Mar 2005 - Apr 2007

  • Successfully developed and maintained a personal clientele; primarily Chinese (Cantonese/Mandarin). • Achieved total personal sales of about $800,000 per year working part time. • Implemented creative visual merchandising concepts on a bi-weekly basis, which improved total sales. • Extensive simultaneous use of two POS systems (Retail-Pro & Holt Renfrew) • Participated in an extensive one week company/product knowledge Induction Training in New York. • Successfully developed and maintained a personal clientele; primarily Chinese (Cantonese/Mandarin). • Achieved total personal sales of about $800,000 per year working part time. • Implemented creative visual merchandising concepts on a bi-weekly basis, which improved total sales. • Extensive simultaneous use of two POS systems (Retail-Pro & Holt Renfrew) • Participated in an extensive one week company/product knowledge Induction Training in New York.