System Administrator

• Sep 2023 - Present

Deployment Engineer

• Jan 2023 - Jul 2023

-Architecture of client solutions and creation of SOWs. -Technical resource for client projects, implementations and onboardings. -Advised on best practices for network security. -Full stack Implementation of Cisco Meraki network infrastructure. -Completed network and server rack overhauls. -Final point of escalation for service desk. -Architecture of client solutions and creation of SOWs. -Technical resource for client projects, implementations and onboardings. -Advised on best practices for network security. -Full stack Implementation of Cisco Meraki network infrastructure. -Completed network and server rack overhauls. -Final point of escalation for service desk.

Project Engineer

• Oct 2019 - Dec 2022

-Migration and upgrading UDP and roaming profile Remote Desktop deployments to Terminal Services Farms leveraging FSLogix containers.-Implementation of SentinelOne AV across fleet of 1000+ endpoints, including creation of Zero-Trust policies and cutover from previous AV (SEP).-On-Prem Exchange to Office 365 migrations, Hybrid and full Cutover, taking advantage of o365 security platform to add MFA to all accounts. -Email Security in Barracuda Cloud Control platform, Backup and Archiving solutions for o365 Mail, OneDrive and Sharepoint. -Client Domain migrations.-Upgrading/Replacing Windows 2008R2 infrastructure to 2016/2019. -VMware Implementation of Virtual Windows Terminal Servers, Domain Controllers, File and Application Servers, including the use of templates and customization templates for optimized deployment.-Implementation of Sonic Wall SMA VPN appliances utilizing best security practices.-Veeam backup and replication configurations.-Serve as point of escalation for Service Desk Team. Show less

Systems Engineer

• Jan 2016 - Oct 2019

-Support approximately 30 small to medium sized business.-Responsible for supporting 200+ servers and 1000+ workstations, virtual and physical.-Provide support and troubleshooting for RDS/Terminal Services.-Perform vulnerability scans and remediation in both hardware and applications.-Implement and manage KnowBe4 phishing campaigns and training solutions.-Implement, configure and maintain various hardware including WatchGuard Firewalls, Dell/HP/Cisco Switches, Windows workstations/servers and printers.-Manage and maintain VMWare virtual infrastructure, predominantly Windows Server and Workstations.-Microsoft Exchange, o365,DNS, DHCP, Active Directory and Group Policy configuration. Show less

Senior Desktop Support

• Oct 2012 - Dec 2015

-Replaced over 700 Windows XP desktops to Windows 7, in preparation for XP's EoL. -Reduced Helpdesk ticket intake by 50% through user education and creation of "how-to's" for most frequent issues. -Traveled to and implemented IT systems in new retail locations across the US. -Hardware/software setup and config of Cisco switches, PBX's and phones, PC's and full POS suites. -Help desk and support for 100+ retail locations and corporate office technical issues. -Replaced over 700 Windows XP desktops to Windows 7, in preparation for XP's EoL. -Reduced Helpdesk ticket intake by 50% through user education and creation of "how-to's" for most frequent issues. -Traveled to and implemented IT systems in new retail locations across the US. -Hardware/software setup and config of Cisco switches, PBX's and phones, PC's and full POS suites. -Help desk and support for 100+ retail locations and corporate office technical issues.

Copy and Print Supervisor

• Sep 2010 - Feb 2013

-Supervised daily operations of the Copy and Print center, -Onsite consumer PC consulting, diagnostics and repair. -Supervised daily operations of the Copy and Print center, -Onsite consumer PC consulting, diagnostics and repair.

Intern

• Nov 2011 - Jun 2012

-Set up and breakdown sessions. -Studio maintenance. -Lunch acquisitions/coffee brewing. -Set up and breakdown sessions. -Studio maintenance. -Lunch acquisitions/coffee brewing.