Nick Turner-Samuels
Product Director - Web, Mobile and Onboarding at Silverbird | A global business account- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Tom Hazeldine
Nick is superb, highly versatile product leader. When I initially brought him onboard as contractor (before making him perm), he impressed me with his ability to quickly grasp the intricacies of a complex role. That was particularly impressive given he had a team of 7 comprising product managers, product designers and a BA and was overseeing the work on the Silverbird Platform and Onboarding. During his tenure Nick delivered some key strategic initiatives for the business (the first mobile apps, advanced 2FA and multi-entity) as well significant improvements in ways of working by streamlining processes. Nick has many attributes that he's been able to leverage Silverbird. He's very customer centric and eager to engage with users to understand their needs and pain points. He's equally comfortable in a strategic conversation around vision or long term roadmap as he is in the fine detail when reviewing the designs for a high profile feature. Nick is also very data informed - at every opportunity he was drilling into user data to identify wrinkles in UX or opportunities. He's a caring and thoughtful line manager who leans into coaching his direct reports. Nick is also adept at building strong relationships with stakeholders. So in summary a high calibre product leader who's also a lot of fun to be around. I very much hope I get the opportunity to work with Nick again in the future.
Joe MacKenzie
Nick is an exceptional product leader. I had the pleasure of working with him for a year at Ziglu where he was responsible for everything product. He has an excellent understanding of the customer and delivering on key product outcomes. As my manager, he was great to work with, I learnt a huge amount from him about product and people management.
Tom Hazeldine
Nick is superb, highly versatile product leader. When I initially brought him onboard as contractor (before making him perm), he impressed me with his ability to quickly grasp the intricacies of a complex role. That was particularly impressive given he had a team of 7 comprising product managers, product designers and a BA and was overseeing the work on the Silverbird Platform and Onboarding. During his tenure Nick delivered some key strategic initiatives for the business (the first mobile apps, advanced 2FA and multi-entity) as well significant improvements in ways of working by streamlining processes. Nick has many attributes that he's been able to leverage Silverbird. He's very customer centric and eager to engage with users to understand their needs and pain points. He's equally comfortable in a strategic conversation around vision or long term roadmap as he is in the fine detail when reviewing the designs for a high profile feature. Nick is also very data informed - at every opportunity he was drilling into user data to identify wrinkles in UX or opportunities. He's a caring and thoughtful line manager who leans into coaching his direct reports. Nick is also adept at building strong relationships with stakeholders. So in summary a high calibre product leader who's also a lot of fun to be around. I very much hope I get the opportunity to work with Nick again in the future.
Joe MacKenzie
Nick is an exceptional product leader. I had the pleasure of working with him for a year at Ziglu where he was responsible for everything product. He has an excellent understanding of the customer and delivering on key product outcomes. As my manager, he was great to work with, I learnt a huge amount from him about product and people management.
Tom Hazeldine
Nick is superb, highly versatile product leader. When I initially brought him onboard as contractor (before making him perm), he impressed me with his ability to quickly grasp the intricacies of a complex role. That was particularly impressive given he had a team of 7 comprising product managers, product designers and a BA and was overseeing the work on the Silverbird Platform and Onboarding. During his tenure Nick delivered some key strategic initiatives for the business (the first mobile apps, advanced 2FA and multi-entity) as well significant improvements in ways of working by streamlining processes. Nick has many attributes that he's been able to leverage Silverbird. He's very customer centric and eager to engage with users to understand their needs and pain points. He's equally comfortable in a strategic conversation around vision or long term roadmap as he is in the fine detail when reviewing the designs for a high profile feature. Nick is also very data informed - at every opportunity he was drilling into user data to identify wrinkles in UX or opportunities. He's a caring and thoughtful line manager who leans into coaching his direct reports. Nick is also adept at building strong relationships with stakeholders. So in summary a high calibre product leader who's also a lot of fun to be around. I very much hope I get the opportunity to work with Nick again in the future.
Joe MacKenzie
Nick is an exceptional product leader. I had the pleasure of working with him for a year at Ziglu where he was responsible for everything product. He has an excellent understanding of the customer and delivering on key product outcomes. As my manager, he was great to work with, I learnt a huge amount from him about product and people management.
Tom Hazeldine
Nick is superb, highly versatile product leader. When I initially brought him onboard as contractor (before making him perm), he impressed me with his ability to quickly grasp the intricacies of a complex role. That was particularly impressive given he had a team of 7 comprising product managers, product designers and a BA and was overseeing the work on the Silverbird Platform and Onboarding. During his tenure Nick delivered some key strategic initiatives for the business (the first mobile apps, advanced 2FA and multi-entity) as well significant improvements in ways of working by streamlining processes. Nick has many attributes that he's been able to leverage Silverbird. He's very customer centric and eager to engage with users to understand their needs and pain points. He's equally comfortable in a strategic conversation around vision or long term roadmap as he is in the fine detail when reviewing the designs for a high profile feature. Nick is also very data informed - at every opportunity he was drilling into user data to identify wrinkles in UX or opportunities. He's a caring and thoughtful line manager who leans into coaching his direct reports. Nick is also adept at building strong relationships with stakeholders. So in summary a high calibre product leader who's also a lot of fun to be around. I very much hope I get the opportunity to work with Nick again in the future.
Joe MacKenzie
Nick is an exceptional product leader. I had the pleasure of working with him for a year at Ziglu where he was responsible for everything product. He has an excellent understanding of the customer and delivering on key product outcomes. As my manager, he was great to work with, I learnt a huge amount from him about product and people management.
Experience
-
Silverbird | A global business account
-
United Kingdom
-
Financial Services
-
1 - 100 Employee
-
Product Director - Web, Mobile and Onboarding
-
Jul 2023 - Present
Building out web, mobile and onboarding platforms with the teams to provide global accounts and foreign exchange for companies around the world that ship physical goods. Changed from contract role to perm in July. Building out web, mobile and onboarding platforms with the teams to provide global accounts and foreign exchange for companies around the world that ship physical goods. Changed from contract role to perm in July.
-
-
-
Ntsx Ltd
-
United Kingdom
-
Business Consulting and Services
-
Interim Product Director - Silverbird
-
Feb 2023 - Jul 2023
• Focused on making payments borderless and affordable for SMEs • Leading end-to-end development of Onboarding, Web and Back Office • Successfully managing team of 7 Product & Design roles and larger group of about 30 individuals • Creating a cutting-edge mobile app from inception to launch
-
-
Interim VP Product - Koinly
-
Jul 2022 - Feb 2023
• Scaling Product & Design during rapid growth, supporting the company's expansion from 25k to over 750k customers within one year and on target for over $10m in revenue • Led the development of a strategic roadmap and implemented improved product delivery structures, resulting in enhanced efficiency and team performance • Established impactful API integration partnerships with renowned companies like Opera & TaxScouts, expanding Koinly's reach and enhancing its product offerings
-
-
Interim Chief Product Officer - HyperJar
-
2022 - Jul 2022
• Redesigned and enhanced the app, delivering innovative payment features • Implemented effective product management practices throughout the organisation • Managed a team of 5 reports, including Product Managers, Head of Design & Product Designers
-
-
Interim VP Product - Algbra
-
Nov 2021 - Mar 2022
• Developed and executed product roadmap to deliver on premise of ethical spending, successfully beta testing and preparing for launch • Collaborated with industry leaders such as MasterCard, Doconomy, and Carbon Jacked to integrate customer carbon tracking, offsetting, and charitable donations
-
-
Interim VP Product - sennder
-
May 2021 - Nov 2021
• Led Carriers & Drivers division, consisting of 60 individuals and 7 squads • Directly managed 3 Product Groups a team of 13 individuals, generating €1m+ per month • Enhanced Carrier-facing platform and Driver App, resulting in improved delivery and payments
-
-
-
Ziglu
-
United Kingdom
-
Financial Services
-
1 - 100 Employee
-
Chief Product Officer
-
Jan 2020 - May 2021
• Led Product, design, proposition, and delivery from pre-launch to scale-up • Managed roadmap, prioritisation, and set of ambitious deliverables • Secured over £7m in funding through investor pitching and crowdfunding in 2020 • Nominated for Innovation of the Year at British Bank Awards 2021 Milestones: • Jun '20: Public launch • Jul '20: Revamped exchange, daily trading volume ~$2m, MoM growth of 113% • Aug '20: Introduced Faster Payments for deposits &… Show more • Led Product, design, proposition, and delivery from pre-launch to scale-up • Managed roadmap, prioritisation, and set of ambitious deliverables • Secured over £7m in funding through investor pitching and crowdfunding in 2020 • Nominated for Innovation of the Year at British Bank Awards 2021 Milestones: • Jun '20: Public launch • Jul '20: Revamped exchange, daily trading volume ~$2m, MoM growth of 113% • Aug '20: Introduced Faster Payments for deposits & withdrawals • Sep '20: Global debit card with 45% customer adoption, transaction 50% up MoM • Oct '20: Additional currencies, transaction monitoring, 1st iteration of referrals • Nov '20: Reached 5th place in Finance category in App Store • Feb '21: Auto Referrals led to MoM customer growth boost from 40% to 380% WoW • Mar '21: Launched Bitcoin Boost 5% yield product Show less • Led Product, design, proposition, and delivery from pre-launch to scale-up • Managed roadmap, prioritisation, and set of ambitious deliverables • Secured over £7m in funding through investor pitching and crowdfunding in 2020 • Nominated for Innovation of the Year at British Bank Awards 2021 Milestones: • Jun '20: Public launch • Jul '20: Revamped exchange, daily trading volume ~$2m, MoM growth of 113% • Aug '20: Introduced Faster Payments for deposits &… Show more • Led Product, design, proposition, and delivery from pre-launch to scale-up • Managed roadmap, prioritisation, and set of ambitious deliverables • Secured over £7m in funding through investor pitching and crowdfunding in 2020 • Nominated for Innovation of the Year at British Bank Awards 2021 Milestones: • Jun '20: Public launch • Jul '20: Revamped exchange, daily trading volume ~$2m, MoM growth of 113% • Aug '20: Introduced Faster Payments for deposits & withdrawals • Sep '20: Global debit card with 45% customer adoption, transaction 50% up MoM • Oct '20: Additional currencies, transaction monitoring, 1st iteration of referrals • Nov '20: Reached 5th place in Finance category in App Store • Feb '21: Auto Referrals led to MoM customer growth boost from 40% to 380% WoW • Mar '21: Launched Bitcoin Boost 5% yield product Show less
-
-
-
11:FS
-
United Kingdom
-
Financial Services
-
100 - 200 Employee
-
Chief Product Officer (Mettle) & Product Lead (11:FS)
-
Aug 2018 - Jan 2020
Chief Product Officer – Mettle (NatWest) Aug 2018 - Jul 2019 – 12 mos • Directed product and design teams from early development stages to successful app launch with over 400 beta users • Led a team of Product Managers, Designers, and Researchers in delivering innovative solutions • Utilised Jobs to be Done to drive product-market fit and address customer needs effectively • Developed and communicated a strategic product vision & roadmap to solve customer… Show more Chief Product Officer – Mettle (NatWest) Aug 2018 - Jul 2019 – 12 mos • Directed product and design teams from early development stages to successful app launch with over 400 beta users • Led a team of Product Managers, Designers, and Researchers in delivering innovative solutions • Utilised Jobs to be Done to drive product-market fit and address customer needs effectively • Developed and communicated a strategic product vision & roadmap to solve customer problems Head of Product & Product Tribe Lead – 11:FS Aug 2018 - Jan 2020 – 1 yr 6 mos • Developed a comprehensive business plan and proposition for the establishment of a challenger bank in Saudi Arabia. • Successfully obtained board approval and initiated the implementation phase. • Led a tribe of 12 Product Managers, fostering knowledge sharing, best practices, mentoring, and training within the organization. Show less Chief Product Officer – Mettle (NatWest) Aug 2018 - Jul 2019 – 12 mos • Directed product and design teams from early development stages to successful app launch with over 400 beta users • Led a team of Product Managers, Designers, and Researchers in delivering innovative solutions • Utilised Jobs to be Done to drive product-market fit and address customer needs effectively • Developed and communicated a strategic product vision & roadmap to solve customer… Show more Chief Product Officer – Mettle (NatWest) Aug 2018 - Jul 2019 – 12 mos • Directed product and design teams from early development stages to successful app launch with over 400 beta users • Led a team of Product Managers, Designers, and Researchers in delivering innovative solutions • Utilised Jobs to be Done to drive product-market fit and address customer needs effectively • Developed and communicated a strategic product vision & roadmap to solve customer problems Head of Product & Product Tribe Lead – 11:FS Aug 2018 - Jan 2020 – 1 yr 6 mos • Developed a comprehensive business plan and proposition for the establishment of a challenger bank in Saudi Arabia. • Successfully obtained board approval and initiated the implementation phase. • Led a tribe of 12 Product Managers, fostering knowledge sharing, best practices, mentoring, and training within the organization. Show less
-
-
-
HSBC
-
United Kingdom
-
Financial Services
-
700 & Above Employee
-
Head of Product - Global Onboarding & Utilities
-
Aug 2016 - Aug 2018
• Built and launched new account opening journeys, achieving an 80% start-to-submit rate (previously 20%), 250k new accounts, and over £10m in annual revenue, reducing the need for physical branch visits, meeting challenging deadlines with interlinking dependencies • Expanded account opening solutions from the UK to international markets including HK, Canada, and Mexico • Utilised advanced analytics to provide unprecedented insights into HSBC Retail • Led 7 cross-functional squads… Show more • Built and launched new account opening journeys, achieving an 80% start-to-submit rate (previously 20%), 250k new accounts, and over £10m in annual revenue, reducing the need for physical branch visits, meeting challenging deadlines with interlinking dependencies • Expanded account opening solutions from the UK to international markets including HK, Canada, and Mexico • Utilised advanced analytics to provide unprecedented insights into HSBC Retail • Led 7 cross-functional squads comprising 55+ individuals across 4 global locations (Vancouver, London, Krakow, Hong Kong) • Managed a diverse team including Product Managers, Business Analysts, Designers • Spearheaded agile methodologies, contributing to a significant cultural shift towards digital within the organisation • Engaged in regular steering committee meetings and stakeholder management with senior management across banking business lines, communicating business plans, vision, and delivery roadmaps throughout the organisation
-
-
Global Head of Product – Digital Utilities
-
2015 - Aug 2016
• Implemented or evaluated key digital services such as Save & Retrieve, Document Upload, OCR, Document Validation, eSignature and Anti-Impersonation, running RFPs • Lead a cross-functional team of solution architects, technical product managers, business analysts, project managers, and product designers
-
-
-
Microsoft
-
United States
-
Software Development
-
200 - 300 Employee
-
Senior Product Manager, Entertainment
-
Aug 2010 - Dec 2014
• Managed Products in Entertainment, including MixRadio with 10m+ AU across 31 countries • Owned roadmap for Entertainment services across multiple platforms • Key contact for cross-divisional collaboration, resulting in Music for HERE Maps • Managed a Product Owner for IoT and Windows 8 clients • Developed CRM lifecycle program to increase consumer retention • Ran Gig Finder app, from 4 to 18 countries and 3 platforms. 200k downloads in 1st month • Developed strategic… Show more • Managed Products in Entertainment, including MixRadio with 10m+ AU across 31 countries • Owned roadmap for Entertainment services across multiple platforms • Key contact for cross-divisional collaboration, resulting in Music for HERE Maps • Managed a Product Owner for IoT and Windows 8 clients • Developed CRM lifecycle program to increase consumer retention • Ran Gig Finder app, from 4 to 18 countries and 3 platforms. 200k downloads in 1st month • Developed strategic proposals for new Entertainment Division, signed off by CEO • NFC representative for the Entertainment Division • Business Development with major UK broadcasters for Nokia TV, such as BBC, C4 and Sky • Executive MBA from London Business School, Jan 2012-July 2013 Show less • Managed Products in Entertainment, including MixRadio with 10m+ AU across 31 countries • Owned roadmap for Entertainment services across multiple platforms • Key contact for cross-divisional collaboration, resulting in Music for HERE Maps • Managed a Product Owner for IoT and Windows 8 clients • Developed CRM lifecycle program to increase consumer retention • Ran Gig Finder app, from 4 to 18 countries and 3 platforms. 200k downloads in 1st month • Developed strategic… Show more • Managed Products in Entertainment, including MixRadio with 10m+ AU across 31 countries • Owned roadmap for Entertainment services across multiple platforms • Key contact for cross-divisional collaboration, resulting in Music for HERE Maps • Managed a Product Owner for IoT and Windows 8 clients • Developed CRM lifecycle program to increase consumer retention • Ran Gig Finder app, from 4 to 18 countries and 3 platforms. 200k downloads in 1st month • Developed strategic proposals for new Entertainment Division, signed off by CEO • NFC representative for the Entertainment Division • Business Development with major UK broadcasters for Nokia TV, such as BBC, C4 and Sky • Executive MBA from London Business School, Jan 2012-July 2013 Show less
-
-
-
Samsung Mobile
-
South Korea
-
Consumer Electronics
-
700 & Above Employee
-
Head of Digital
-
Apr 2007 - Aug 2010
• Achieved yearly profit of £6m+ from mobile content downloads, leading team of 4 • Managed £15m+ media buying budget • Shifted digital strategy, leading to a major change in Samsung's approach • Launched Samsung “Galaxy Portal” AR mobile, resulting in 200k+ units sold • Defined & launched Samsung Movies, achieving 1m downloads & $300k revenue in year 1 • Managed £15m+/year ATL online marketing budget • Created Samsung Mobile online shop, achieving $40k a month • Grew users… Show more • Achieved yearly profit of £6m+ from mobile content downloads, leading team of 4 • Managed £15m+ media buying budget • Shifted digital strategy, leading to a major change in Samsung's approach • Launched Samsung “Galaxy Portal” AR mobile, resulting in 200k+ units sold • Defined & launched Samsung Movies, achieving 1m downloads & $300k revenue in year 1 • Managed £15m+/year ATL online marketing budget • Created Samsung Mobile online shop, achieving $40k a month • Grew users from 2.5m to 3.2m
-
-
Senior Digital Product Manager
-
Jan 2005 - Apr 2007
Samsung Mobile UK’s online marketing strategy, services & website management of samsungmobile.co.uk. Creation of new online services and on/offline promotions. Oversaw ATL Online budget in excess of £10m & management of dedicated web budget of over £1.5m. Created Samsung Electronic’s first ever successful viral, achieving 2.5m views in 50 days. Advised Samsung on guidelines for future virals, resulting in global awards for the company.Key project stakeholder in global website… Show more Samsung Mobile UK’s online marketing strategy, services & website management of samsungmobile.co.uk. Creation of new online services and on/offline promotions. Oversaw ATL Online budget in excess of £10m & management of dedicated web budget of over £1.5m. Created Samsung Electronic’s first ever successful viral, achieving 2.5m views in 50 days. Advised Samsung on guidelines for future virals, resulting in global awards for the company.Key project stakeholder in global website redesigns. Awarded Financial Times Award for Customer Recognition 2006
-
-
Digital Product Manager
-
Apr 2003 - Jan 2005
-
-
-
BBC Online
-
India
-
Recreational Facilities
-
Product Manager
-
Apr 2002 - Apr 2003
Management of BBC Alert, a personalised TV, Radio & Events recommendation service, managing a team of 4. Management of BBC Alert, a personalised TV, Radio & Events recommendation service, managing a team of 4.
-
-
Education
-
2012 - 2013
London Business School
Executive MBA, Business Administration and Management, General -
1996 - 1999
University of Kent
Community
